UEA Medical Services UEA Medical Services

The University Medical Services provides healthcare for UEA students, staff and the local community.  Students and staff can register with a GP and receive a variety of services.  

The telephone number is 01603 251600. (NB. This is not a UEA telephone number and needs to be dialled in full). When the Medical Service is closed you will need to redial 111 for advice.  This is a free NHS telephone number (from both landlines and mobile phones) which you can call 24 hours a day, 7 days a week, 365 days a year.  In a genuine emergency only, you should call 999. 

If you want advice regarding your physical or mental health you can call NHS 111.

UEA Dental Practice

The University also has a dental practice located in the Medical Centre. You can find out more regarding this service, including how to make an appointment and costs for treatment, by scrolling further down this page to the Dental Practice section.
 

Infectious Illness

If you have been advised to quarantine yourself because you have an infectious illness you will find our guidance leaflet here.

 

UEA Dental Practice UEA Dental Practice

Latest News

We are delighted to report that the Care Quality Commission's recent inspection found the UEA Dental Practice to meet all the standards required. The inspector's report can be accessed at http://www.cqc.org.uk/directory/1-189787200

The Dental Practice now has a generic email address: dentalenquiries@uea.ac.uk 

We are unfortunately at this time unable to treat UEA staff members' immediate families.

Introduction

The University Dental Practice provides NHS dental care to UEA students and staff and their immediate families. The Practice is on the first floor of the University Medical Centre, located on the left hand side of University Drive at the junction with Bluebell Road.  The Dental Practice is open Monday to Friday 9am to 5pm (closed 1pm-2pm for lunch).

Staff

Dental surgeons:

  • Wendy Fidoe, BDS 

Dental Manager:

  • Alison Herridge (part-time) 

Dental Nurse/receptionists:

  • Charlotte Gilbert
  • Kerry King
  • Natasha Whittle

Joining the practice 

To join the dental practice, you need to come in and see us with your university campus card and NHS medical number. 
No appointments can be made until we have your details. 

We will only see immediate family of students and staff who are either a patient at the practice or who wish to join themselves.

Please note that we are not connected to the medical centre so separate registration is required.

Appointments

Appointments can be made in person or by telephone (01603 592173) only.  If the receptionist is busy when you ring, then please leave a message and a contact number and she will ring you back.  You will normally be offered an appointment with your regular dentist but if you would prefer to see the other dentist, please tell the receptionist.  We will give you a note of the date and time of your appointment.

If you are unable to keep your appointment, please given us at least 24 hours' notice if possible so that it can be offered to another patient.  If you miss your appointment without good cause or explanation, we reserve the right to refuse you treatment in the future.

Emergency Treatment

If you are suffering from acute dental pain, you will usually be seen on the same day for an assessment.  You will then be offered the earliest available appointment to begin your treatment.  Patients with less acute problems will be seen as soon as possible.  We use a "cancellation list" system.  This means that if you are on the list, we will contact you if another patient cancels their appointment.  It is our policy to prioritise patients who are in the greatest pain.

Under the NHS dental contract which was introduced in April 2006, out of hours emergency treatment is the responsibility of the NHS Commissioning Board (NHS CB).  Details of how to access emergency advice or treatment out of hours are on the Practice answer phone every evening, at weekends and on other days when the University is closed.  Alternatively, you can contact the NHS out of hours service on 111.   Any treatment you receive will not be with your regular dentist.  Other advice on dental care is available from NHS Choices.

Payment

Under the national NHS dental contract, there are 3 bands of charges.  It is our policy to ask for payment at the beginning of a course of treatment, but it may be possible to make a part payment initially if the course of treatment is in the highest band and is spread over a long period.  All NHS and private charges must be paid by completion of a course of treatment.  Payment may be made in cash, by cheque, debit card or any of the major credit cards.  Further informtion on payments can be found here.  

HC1 forms are available at reception for patients wishing to apply for full or partial exemption from NHS dental charges because of low income.  It can take several weeks for applications to be processed and if you do not have a valid exemption certificate at the start of your treatment, you will be asked to pay.  If you obtain an exemption certificate within 3 months of paying, you can apply for a refund; claim forms are available from reception.

Patients with disabilities

The lift to the first floor of the Medical Centre is immediately opposite the main entrance.  If you require any assistance to access treatment, please speak to the receptionist.

Former students and staff

We are happy to see patients who are no longer students or members of staff provided they make an appointment within 15 months of their last appointment.

Car Parking

If you do not have a UEA parking permit, please park in the University's main car park and take a ticket at the barrier.  If you retain your ticket and have it validated at the Medical Centre reception on arrival, there will be no charge.  There are also several spaces reserved for patients of the dental and medical practices on the road side close to the Medical Centre.  

Confidentiality and Data Protection

Any information given to the Practice staff will be treated with sensitivity, care and discretion.  In most circumstances, the information you provide will be treated as confidential and information will not normally be passed to anyone outside the Practice without your consent, subject to the following exceptions:

  • when we are legally required to do so by the police or other law enforcement agencies;
  • if you are under 18 years old and we have a serious concern about your well-being;
  • if there are clear indications that you present a serious risk to yourself or others.

The University of East Anglia is a data controller in terms of the Data Protection Act 1998.  The Dental Practice follows University policy in matters of data protection.  Any enquiries concerning the use of the data held by the Practice in its manual and computerised records should be addressed to the Dental Manager.

Complaints

If you feel we have fallen short of the high quality of service we aim to provide to all our patients, please draw your concerns to the attention of the Dental Manager in the first instance.  You can contact her in writing, by e-mail (a.herridge@uea.ac.uk) or by telephone (01603 593660).


December 2016