Community Advice Community Advice

Here at UEA we take our commitment to being a good neighbour seriously, and expect our students to do the same. We are pleased to say that overwhelmingly this is the case, however, we understand that with over 11,000 students living in the community difficulties can occur from time to time, and will therefore act promptly to address any issues raised.

The Community Liaison Officer is the dedicated point of contact for local residents and students living off campus. They can provide advice and guidance on a range of community related issues from noisy neighbours to conflict resolution and parking issues.

The following Frequently Asked Questions may help to answer your query or direct you to the correct authority for help. Alternatively, please see our guide on 'How to complain' about off campus incidents.

Community FAQs Community FAQs

Q 1: The students nearby have parties every night or are causing excessive noise on a regular basis. How can I make them understand that residents need to sleep?

Q 2: I have already spoken to my neighbours about the loud noise, banging doors, music or raised voices but nothing has changed, what can I do?

Q 3: The students next door don’t put their bins out and rubbish is now overflowing / beginning to smell, what can I do?

Q 4: I can’t get on / off my driveway or garage due to cars parked in the way, who can help?

Q 5: What are the term dates?

Q 6: How can I try to get on better with the students living near me?

Q 7: Who should I contact to raise a complaint?

Q 8: What will happen once I make a complaint to the Community Liaison Officer?

Q 9: Which areas does the Police Safer Neighbourhood Team cover and who can I contact?

Q 10: As a student I don’t feel safe living in the community, what can I do to help?

 

Q: The students nearby have parties every night or are causing excessive noise on a regular basis. How can I make them understand that residents need to sleep?

A: Simply talking to your neighbours to raise their attention to the impact they are having may be enough to change or limit their behaviour, or at least agree times between which noise can be tolerated, if a one off party is planned, for example.

You could also contact their landlord or letting agent directly if you know the details, or contact the Community Liaison Officer at UEA on 01603 593 420 or Alaister.Walker@uea.ac.uk.

If you feel that Anti-Social Behaviour (ASB) is creating significant and persistent problems in your neighbourhood please contact the Police on 101 and ask to speak with your Safer Neighbourhood Team (SNT). In an emergency always call 999.

 

Q: I have already spoken to my neighbours about the loud noise, banging doors, music or raised voices but nothing has changed, what can I do?

A: If the noise persists or you feel that it is malicious please contact Norwich City Council on 0344 980 3333 or email info@norwich.gov.uk. Details on the process they follow for a domestic noise complaint are available online.

Please contact the Police by calling 101 and ask to speak with your Safer Neighbourhood Team. In an emergency always call 999.

You can also make contact with the University Community Liaison Officer on 01603 593 420 or email Alaister.Walker@uea.ac.uk to discuss further.

 

Q: The students next door don’t put their bins out and rubbish is now overflowing / beginning to smell, what can I do?

A: Contact Norwich City Council to report a bin issue online.

 

Q: I can’t get on / off my driveway or garage due to cars parked in the way, who can help?

A: If you are unable to gain access on / off your driveway due to a vehicle blocking the way please contact the non-emergency Police line on 101. They can issue a fixed penalty notice and arrange for the vehicle to be removed.

 

Q: What are the term dates?

A: Term dates for the current and next academic year are available online.

 

Q: How can I try to get on better with the students living near me?

A: Take the time to introduce yourself to your neighbours and get to know one another. You could use this time to inform them of your living styles such as shift patterns or having young children. You may also wish to swap numbers so you can contact them if necessary and find out who the letting agent is.

If you are part of your local community group or know who is, invite them to come along to meet other residents and become a part of the community they will be living in for the foreseeable future. A welcome evening is a great way of getting to know one another and your local residents association or community group may already be planning this.

Norwich City Council al provide tips on how to resolve problems with your neighbours

Q: Who should I contact to raise a complaint?

A: If your complaint is regarding students that live in campus accommodation please contact the UEA Accommodation Office.

If your complaint is regarding activities of the UEA Student Union please contact them directly. Details of the UEA Student Union complaints process can be found online.

To make a complaint about students living in the community please contact the Community Liaison Officer on 01603 593 420 or email with full details on Alaister.Walker@uea.ac.uk

 

Q: What will happen once I make a complaint to the Community Liaison Officer?

A: The Community Liaison Officer will attempt to confirm the identity of those involved and record the nature of the complaint reported. In the first instance contact will be made to notify them of the nature of the complaint received and remind the students of their obligations to the local community and expectations of UEA. They will also be given the opportunity to discuss the issue in person or in writing should they wish to do so. This often provides enough incentive for the behavior to abate.

The Community Liaison Officer will ask that you monitor the situation over an agreed time period before contacting us again to provide an update if there is no improvement. Following this, the students concerned will be requested to attend a meeting with the Community Liaison Officer to discuss the impact of their behavior and next steps.

If the behavior continues further still and complaints are received from local residents the University may pursue disciplinary action against those students involved where clear evidence exists. To help gather accurate evidence, refer to the 'How to complain' page of our website. Evidence can also be submitted to Norwich City Council via The Noise App

Depending on the nature of the complaint the Community Liaison Officer will work with all parties, including local Police and Norwich City Council to attempt to find a resolution.

Please remember that students are residents too and have the same rights as others in the community. However, we take all complaints seriously and endeavor to investigate and take appropriate action with those concerned. Please note that the University do not have the same powers as the Police and Norwich City Council, and can only act within the University policies and procedures.

 

Q: Which areas does the Police Safer Neighbourhood Team cover and who can I contact?

A: Meet the Safer Neighbourhood Team for West Norwich online here. 

 

Q: As a student I don’t feel safe living in the community, what can I do to help?

A: Norwich is one of the safest cities in the UK with one of the lowest crime rates in the country, however, things do happen from time to time which can cause you to feel unsettled. The local Police work closely with UEA to help ensure the safety of student both on and off campus and have produced some advice on their website to help make sure that you, and your belongings are kept as safe as possible. To read more on this topic visit the Student Safety webpage online.