Download documents received digitally from the British Library Download documents received digitally from the British Library

This advice is for those who have made an interlendng request via UEA Libray for a journal article or book chapter and  the British Library have supplied a digital copy via email direct to your email address.  

How is this done?

DRM Lite is an electronic delivery method that allows the British Library to supply secure, encrypted documents and ensure that the item is used only as permitted and that the rights of the copyright holder are protected. Access to the document is via Adobe Reader 10 and above. The main difference compared to the previous method for electronic delivery is that the document is locked to a user rather than a machine, meaning it can be viewed from anywhere on any machine, including mobile devices. Users need to be registered for On Demand to enable them to open documents. 

Registering for the Service:

The first time you receive an email from the British Library with a link to a document you will also have a link to Register for On Demand which you will need to do in order to access this and future documents

Registration is a quick process and only needs to be done once.


  • it can take up to 15 minutes for the British Library's records to be updated with a new On Demand registration so please wait for 15 minutes between registering and downloading.
  • do not use the @ symbol in your username as this can cause downloading problems.

Access to your document

You will receive an email from the British Library ( with a link to take you to the download page:

email received from British Library


You will then be presented with the page from which you can download your document.

Download page


Step 1 is to register for On Demand if you have not done so previously or reset your username and password if you have forgotten them.(Do not use the @ symbol in your username as this can cause downloading problems).


Step 3 is to enter your username or your email address and click on Download your document.

You will then be able to save your document to a place you choose and it will also open once you have logged in using your username and password:

Login screen







Error - Failed to upload document

If your document does not open or you get the above error message it suggests that you were trying to open it in a viewer that was not the Adobe Reader 10 or above that is required.

This is resolved by:

1. Closing down your browser and going to the place you have the document saved.

2. Right click on the filename (or press the equivalent for right click on your device if you do not have a mouse (e.g. using a MAC Netbook)) and select open with and then Adobe Acrobat Reader and then your document should open








Still not able to download your document?

Please do contact interlending staff with details about the problem you have experienced and we will try and help further. 

Access restrictions due to copyright 

You can access the document multiple times on different devices but you will always need to use the same BL On Demand username and password that you used on the first occasion. It is locked in order to prevent the document being passed to others.

You may print only one paper copy and under copyright law you must not make any further copies, either print or photocopies

If you save the document you will have access to it for three years from the date of supply. If files are not saved, access from the download link will cease after 30 days. 

Need further help?

If you experience problems and need further help then contact Interlending Staff.

Need further help? Need further help?

Tel.: 01603 592437


Location: Library Room 1.04/1.05

Hours: Monday-Friday 09:00-17:00

Please note:  In response to the latest Government and Public Health England advice regarding COVID-19, Interlending staff are now working remotely. The Library building is closed and we cannot be contacted via telephone but we are monitoring our email inbox: