New information for students New information for students

  • Missed the 3 August 2020 submission deadline? Please see the FAQs below to find out what you need to do. 
  • Please take a look at the updated FAQs about assessment, exam boards, results and progression. These will help you understand what you can expect to happen at the July exam boards, depending on whether you have finished all of your assessments or are still working on them.
  • There has been an update on complaints and tuition fee refunds - you can view this update at the end of this page.
  • There have been changes made to some regulations due to the COVID-19 pandemic - you can view these on our Changes to Regulations page.
  • Important information relating to Postgraduate Student Assessment can be found on our Information for Postgraduate Students page
  • Important information relating to Undergraduate Student Assessment can be found in our Information for Undergraduate Students pages
  • International students can find useful information and updates from the Student Life team on their webpages
  • The Reassessment Period will now be 17-28 August 2020. This is a change to the originally published dates as a result of the ongoing COVID-19 situation.

Ensuring Fairness in Online Assessments Ensuring Fairness in Online Assessments

Ensuring fairness in online assessments

With the assessment and exam period under way, we would like to take this opportunity to reassure all students that we are using a range of tools and approaches to make sure marks are awarded fairly. These tools include:

  • The screening of all exam answers through software to check for similarity to both other student’s work and internet and academic sources. Students should ensure any sources used are acknowledged.
  • We will be using the University’s Plagiarism and Collusion Policy to on both exam answers and coursework. This means exam answers and coursework can also be checked through Turnitin and by software which can confirm authorship.
  • If cheating is suspected, the marker can ask a student to re-explain their answers in an online meeting as part of a plagiarism investigation.

We know that students support the fair award of marks, and hope that sharing this information will be reassuring.

If students have any concerns around academic integrity, the University has a policy to enable reporting here

Reports can be submitted via an online form and will then be progressed as appropriate.

Students can also find useful information and resources around referencing and plagiarism here

Student FAQs Student FAQs

These FAQs are being updated on a regular basis - please continue to check this page for the latest information. 

I missed the 3 August coursework submission deadline - what do I need to do?
If you have missed the 3 August 2020 submission deadline for a first-attempt assignment then you must submit an Extenuating Circumstances (EC) request as soon as possible (and no later than 27 August 2020) explaining why your circumstances have meant that you could not meet the deadline. This request will be for a further extension to the current deadline or a new opportunity of submission. Please provide evidence if you have it already, but we understand that this may not always be possible and we will consider your request with this in mind. 

If you do not submit an EC request then this will be considered as a non-submission fail. Your academic progression will now be managed through compensation or reassessment as relevant. 

If you submit your work late (after 3 August 2020) without an agreed EC request for deferment of submission then late submission penalties will apply, which may make the difference between a pass and fail mark. 

What’s happening for next academic year (2020/21)? Will students be taught on campus?
Current students are receiving messages from their Head of School detailing plans for next academic year. Currently, these plans are:

  • To start as usual in September and to deliver as much face-to-face, interactive teaching as is safe and practicably possible to do so, for example through small group teaching.
  • We are planning to deliver the academic content of larger lectures digitally for all students in advance of smaller group face-to-face sessions.
  • We will also do our best to ensure that students who are unable to return to UEA in September to commence face-to-face teaching can continue to participate as fully as possible remotely and online, until such time as they are able to join us.

We understand that some students might feel worried about returning to study on campus due to their personal circumstances such as health, travel, money or caring responsibilities. We are committed to supporting students to continue on their courses. Please let us know if you have this type of concern as soon as possible by emailing your School office so that we can then follow this up with you and provide an opportunity to present your concerns. Identifying this early means we will be able to start to help you.

Further details for next academic year are continuing to be worked on, and these will be communicated to students in the coming weeks. No one can be certain about what the next few months will bring, and what has been outlined above may have to change depending on government advice and measures – all students will be informed of any changes.

When will teaching begin next academic year?
Please see our Semester Dates on the Portal.

How will students be assessed next academic year?
Details around assessments for next year are continuing to be worked on and will be communicated to students once finalised. One change that has been made for next academic year, however, is the introduction of an assessment period in January at the end of the Autumn Semester in which students will be able to complete some items of coursework and projects and sit examinations. The summer assessment period will reduce to three weeks.  

Students will also be contacted by their Heads of Schools regarding any changes to modules next academic year.

Where can I find information on learning and assessments for the remainder of this academic year (2019/20)?
Please see information on the Portal relating to undergraduate and postgraduate taught assessment for this year.

How is the University making sure the campus will be safe to return to in September?
Student and staff safety is our number one priority. We’ve carried out enhanced cleaning and we have detailed safety arrangements for teaching, learning and the campus environment. We’ve created new learning spaces, and adapted teaching rooms and communal areas to make social distancing is possible in lessons and when you’re walking around. We’re changing our timetables and introducing one-way systems and marked areas to help maintain social distancing. There are increased hygiene facilities, and hand sanitising stations are being installed at key locations.

Work is ongoing to ensure the return to campus is being managed in a planned, phased way and students will be kept informed.

What facilities will be open on campus in September?
We will be following Government guidance regarding our campus cafés, restaurants and bars, offering “grab and go” options - with safety restrictions – by the autumn. We are working closely with our colleagues in the Students’ Union to make sure that the social aspect of your time is as close to what you would expect.

We also anticipate that Sportspark will be open in some capacity by July, subject to government guidelines, so you will be able to enjoy many of their world-class facilities. The Library is also currently running a Click and Collect service from the Foyer – the building and study spaces remain closed due to government guidance, but students will be informed if this changes.  

Details are continuing to be worked on, and students will be kept informed.

I’m an international student – what happens if I’m unable to arrive on time for the start of the semester or if I’m affected by travel restrictions?
We are hopeful that any travel restrictions in place globally will be eased by September and we are closely monitoring the situation while following Government guidance. We will ensure that students who are unable to return to UEA in September to commence face-to-face teaching can continue to participate virtually and as fully as possible, until such time as they are able to join us.

We are also taking steps to provide flexible arrival options so international students who are required to self-isolate will be able to arrive two weeks before their semester commences, with those staying in UEA accommodation able to access their room early. You will have access to a comprehensive set of virtual learning tools, access to your lecturers and our digital library. This will ensure that you are able to commence learning and transition seamlessly into your classes. 

Student welfare and safety is at the forefront of everything we do, and we will send detailed information on the arrivals process to returning students throughout July and August. 

I’m an international student on a Tier 4 visa and I am remaining in the UK to continue my studies remotely – what do I need to do?
If you are remaining in the UK and are continuing your studies remotely, we still request that you complete the University’s Self Declaration of Absence form

I'm an international student in the UK with a visa which has just expired or is expiring shortly, and I am unable to leave because I am self-isolating or travel restrictions are preventing me from returning home - what do I need to do?
If you’re in the UK and your visa expires between 24 January 2020 and 30 July 2020, then your visa will be extended to 31 July 2020 if you cannot leave the UK because of travel restrictions or self-isolation related to coronavirus (COVID-19). You must complete and submit a Home Office form to update your records if your visa is expiring. You will find the form at It could be very helpful to take a screenshot of the completed form before submitting it, and retain a copy for your own records.

Please visit the Home Office's website to see the specific information relating to this extension.

I’m an international student with a Tier 4 visa studying Medicine or Nursing. Am I still restricted in the number of hours I can work per week during term time?
On 31st March the Home Secretary announced that, as a response to the national effort to combat coronavirus, trainee doctors and nurses will not be limited by the number of hours they can work in the NHS during term time. This change is expected to be in place for a limited period and only applies to work undertaken in the NHS. Your course and/or your School may have additional recommendations to consider as you balance your studies and any work so please ensure that you are aware of these before making any commitments.

I left some belongings in my room in UEA Accommodation and would now like to collect them – what do I need to do?
If you have returned home but still have belongings in your room in UEA Accommodation, the Government changed their guidance on 21.05.20 stating that students in England can return to their student accommodation to collect any belongings, provided they follow social distancing guidelines while doing so. UEA Accommodation have emailed students with details on how to arrange collecting their belongings – please check your UEA email.

If you have any questions regarding your room in UEA Accommodation, please email

I am a member of the British Armed Forces reserves - will I get deadline extensions and delayed examinations when I return to my studies?
Yes, students who are British Armed Forces reserves, or who are in other specialist volunteer roles, and who are deployed in this role will be given whatever support is necessary to ensure they can successfully complete their studies.

Graduation Ceremony Update

Updated Graduation Statement from UEA Vice-Chancellor David Richardson (27.03.20)

We are currently operating in unprecedented times and I wanted to clarify it is the July Graduation ceremonies that we have had to take the difficult decision to cancel. I do want to assure you that we will be exploring all the options available to provide an alternative Graduation celebration at a future date when the country is not affected by restrictions to national and international travel and group gatherings.

I am sure you will appreciate we are not able to rush into making new arrangements or confirming a new date until we have clarity regarding the extent and period over which restrictions may apply.

The safety of all our students and staff is the priority at this time but I want to assure you that I fully appreciate that a ceremony is an important event for you and your family and friends and I will contact you again when we have more information about how and when we will be able to achieve this.

Please do continue to follow the latest public health advice and stay safe. 

What is happening about Graduation in July?
Our Graduation ceremonies involve thousands of people travelling to campus from across the globe, and as the COVID-19 pandemic develops, UEA cannot allow such an event to take place for the safety of our staff, students and their guests. This is in line with the Government's advice to cancel large-scale events to prevent the spread of the virus, and you will have seen many of this summers’ major festivals and sports events have also been cancelled. Due to the complexities surrounding COVID-19 and the fact we simply do not know when it will be safe to hold large-scale events.

When will I receive my certificate?
The Graduation Office will contact you in the coming months to confirm how and when your certificate will be sent.

What date will appear on my certificate?
Students will still graduate “in absentia” this summer. We cannot confirm the precise dates yet due to the changes to assessment processes for this year but we will issue certificates over the summer.

What about if my question around graduation isn’t covered here?
If your answer isn’t covered in our FAQs, you can email, although please be patient during these challenging times. 

Fees and Complaint Questions

How can I make a complaint or appeal about COVID-19 contingency measures taken so far (2019/20) or planned for the future (2020/21) including requests for Tuition Fee refunds?

The University has made arrangements to enable you to continue your studies during the COVID-19 emergency and complete the academic year 2019/20. For many students this means you will by now have completed your teaching and assessments.

Congratulations to all finalists that are soon to complete and, for those that are returning, thank you for your patience and understanding whilst we work to identify possible changes that are being made to support your return next academic year. 

We have received positive feedback from many students about the measures put in place and would like to thank you for your input and support at this time. However, we also appreciate that some students may be feeling dissatisfied and worried about the measures taken for 2019/20 and being put in place for 2020/21. 

For those of you who are continuing your studies in 2020/21 we have also made arrangements for your next academic year to ensure that you can continue to study your course with great quality teaching and learning. If you are worried, or have questions about returning for the academic year 2020/21 then make sure you contact your school, who will do their best to answer questions about the arrangements put in place.

Arrangements for the next academic year include: 

  • Online large lectures 
  • Small group teaching in person on campus where possible 
  • Blended approach to teaching and learning. 

Your Head of School will have emailed you with more information about these arrangements. Please also be aware that you may be contacted by LTS about any module changes that you need to complete. These need to be completed by 09 July 2020.

We are working under practical constraints and for this reason we have had to make changes in some areas as the only way to continue providing the learning, teaching and support you need. If you do however have any concerns, we want to listen to and understand these, so we can try to resolve them.

To help us understand these concerns and questions, we have been working with the Students’ Union to better communicate what changes and guidance is available, for you. 

First Step: The first step if you are dissatisfied or worried, is to raise this with the relevant School of Study or department or service that your concerns are about. If you tell us what your concerns are we may be able to work with you to resolve them.

Academic Appeal: If you remain unhappy after informally raising your concerns then you can submit a Complaint under our Academic or Non-Academic Appeals and Complaints procedures. If you feel that your grades or progress have been impacted by the measures put in place then you may be able to submit an Academic Appeal.

Tuition Fee Refund: If you feel that you should receive a tuition fee refund (full or partial) you should make this request through the Academic Appeals and Complaints process. These requests will be considered individually. The panel who consider your Appeals and Complaints can award up to £500 and are able to escalate cases for higher awards for consideration. Where applicable tuition fee refunds will be made to Student Finance England and reduce your student finance balance.

When submitting an Appeal or Complaint please remember to:

  • Include any relevant evidence if you are able to obtain this safely.
  • If you are unable to include evidence explain why in your statement. We understand that access to services are limited at this current time. This should not stop you from submitting an Appeal or Complaint. 
  • Please also include details of the informal approach you have already taken and any outcome of this.

If you need help and advice about making an Appeal or Complaint (including whether your Appeal of Complaint is Academic or Non-Academic) then please contact the Student Union Advice Centre who are independent of the University and can support you.

Thank you for your patience. We look forward to seeing you in September and congratulations to the class of 2019/20. 

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