These FAQs are being updated on a regular basis - please continue to check this page for the latest information.
Will teaching, exams and assessments be affected?
Teaching is now being delivered online through Blackboard and work is continuing to support all our students in progressing in their studies. Please continue to participate in learning activities online through Blackboard.
All summative assessment, including examinations, will be carried out online through Blackboard as far as possible.
For more information see our Learning section.
For off-campus placement and internship activity, including Study Abroad host universities, students should follow the guidance offered by their placement provider, internship provider, or host university. If you are not sure about their current guidance, please ask your Head of School, Course or Placement Director or UEA Study Abroad.
Should I go home?
If you are currently still living in university halls of residence, the government are advising that students should stay where they are and not attempt to travel. This has been detailed in a letter to all university students from Michelle Donelan, the Universities Minister.
Please be reassured that we are continuing to support all students who remain on campus.
If you have already gone home, all teaching and assessment will be conducted online so you do not need to return to campus after the Easter break. Please see our Assessment Guidance information for more details.
What do I need to do about my room in UEA Accommodation?
UEA is offering students in our accommodation the option to be released from their accommodation licenses early if they wish. All students in residences have been contacted by the Accommodation Office by email regarding what they need to do, but in brief:
- If you would like to be released from your accommodation license, you must complete the form sent to you by the Accommodation Office as soon as possible.
- You do not have to clear your room or return your key before you can be released from your accommodation license - but you do need to complete the form mentioned above.
- If you have already vacated your room (including removing your belongings) but still have your key, please return this by post to the Accommodation Office as soon as possible. We would recommend that you use a padded envelope and send via a service which records the delivery.
- If you have already returned home but still have belongings in your room, you will be contacted by the Accommodation Office shortly setting out the next steps.
If you have any questions regarding your room in UEA Accommodation, please email firstname.lastname@example.org.
We would like to reassure all students living in UEA accommodation that we are here to support you, and would also like to reassure all students who wish to remain living in UEA residences that you may continue to do so.
I’m an international student on a Tier 4 visa and I want to return home to continue my studies there – what do I need to do?
The University is operating a self-declaration of absence reporting process for any Tier 4 student who has decided to leave campus and return home/go to an alternative address to continue their studies.
If you are a Tier 4 student and have left or are considering leaving campus to continue your studies remotely, please complete the University’s Self Declaration of Absence form.
I’m an international student on a Tier 4 visa and I am remaining in the UK to continue my studies remotely – what do I need to do?
If you are remaining in the UK and are continuing your studies remotely, we still request that you complete the University’s Self Declaration of Absence form.
I'm an international student in the UK with a visa which has just expired or is expiring shortly, and I am unable to leave because I am self-isolating or travel restrictions are preventing me from returning home - what do I need to do?
If you’re in the UK and your visa expires between 24 January 2020 and 30 May 2020, then your visa will be extended to 31 May 2020 if you cannot leave the UK because of travel restrictions or self-isolation related to coronavirus (COVID-19). You must contact the Coronavirus Immigration Team (CIT) on CIH@homeoffice.gov.uk to update your records if your visa is expiring.
Please visit the Home Office's website to see the specific information that you will need to provide.
I’m an international student with a Tier 4 visa studying Medicine or Nursing. Am I still restricted in the number of hours I can work per week during term time?
On 31st March the Home Secretary announced that, as a response to the national effort to combat coronavirus, trainee doctors and nurses will not be limited by the number of hours they can work in the NHS during term time. This change is expected to be in place for a limited period and only applies to work undertaken in the NHS. Your course and/or your School may have additional recommendations to consider as you balance your studies and any work so please ensure that you are aware of these before making any commitments.
Should I wear a face mask?
We appreciate that some individuals may make a personal choice to wear a face mask but this is not currently recommended by Public Health England. Please respect the choice of your fellow students if they choose to wear a face mask.
I’m planning on travelling over the Easter break – what should I do?
The Foreign & Commonwealth Office (FCO) advises British people against all non-essential travel worldwide. The COVID-19 pandemic has led to unprecedented international border closures and other restrictions. All countries may restrict travel without notice. Please check the FCO's website for more information.
The FCO was already advising against all but essential travel or all travel to some areas or countries due to risks that do not relate to COVID-19. This advice remains in place. Check FCO travel advice pages for the latest information.
If you now need to change or cancel your travel plans, follow these steps:
- contact your airline, travel company, cruise line or other transport and accommodation providers
- get in touch with your insurance provider
- continue to follow the NHS coronavirus guidance
I am a member of the British Armed Forces reserves - will I get deadline extensions and delayed examinations when I return to my studies?
Yes, students who are British Armed Forces reserves, or who are in other specialist volunteer roles, and who are deployed in this role will be given whatever support is necessary to ensure they can successfully complete their studies.
Graduation Ceremony Update
Updated Graduation Statement from UEA Vice-Chancellor David Richardson (27.03.20)
We are currently operating in unprecedented times and I wanted to clarify it is the July Graduation ceremonies that we have had to take the difficult decision to cancel. I do want to assure you that we will be exploring all the options available to provide an alternative Graduation celebration at a future date when the country is not affected by restrictions to national and international travel and group gatherings.
I am sure you will appreciate we are not able to rush into making new arrangements or confirming a new date until we have clarity regarding the extent and period over which restrictions may apply.
The safety of all our students and staff is the priority at this time but I want to assure you that I fully appreciate that a ceremony is an important event for you and your family and friends and I will contact you again when we have more information about how and when we will be able to achieve this.
Please do continue to follow the latest public health advice and stay safe.
What is happening about Graduation in July?
Our Graduation ceremonies involve thousands of people travelling to campus from across the globe, and as the COVID-19 pandemic develops, UEA cannot allow such an event to take place for the safety of our staff, students and their guests. This is in line with the Government's advice to cancel large-scale events to prevent the spread of the virus, and you will have seen many of this summers’ major festivals and sports events have also been cancelled. Due to the complexities surrounding COVID-19 and the fact we simply do not know when it will be safe to hold large-scale events.
When will I receive my certificate?
The Graduation Office will contact you in the coming months to confirm how and when your certificate will be sent.
What date will appear on my certificate?
Students will still graduate “in absentia” this summer. We cannot confirm the precise dates yet due to the changes to assessment processes for this year but we will issue certificates over the summer.
Fees and Complaint Questions
With the move to online learning and assessment am I entitled to a refund of University fees?
The University will not be offering a refund of University fees arising from the move to on-line learning. We are striving to provide sufficient support to all students so you can successfully graduate or progress to your next year of studies. Each course has different demands and your School will have put in place plans to ensure you are taught, you can learn and you can be assessed in your learning and be able to demonstrate you have met the course’s learning outcomes.
I am unhappy with the changes made on my course due to the COVID-19 – can I appeal or complain?
At this point in time it would be premature to complain as the detailed arrangements have not been announced. The situation is also complicated as the Univeristy is required to follow UK Government guidance, for example which prevent gatherings of people and non essential travel, and so inevitably there will be changes. What we are doing is to adopt measures that maintain academic standards, and so protect the value of your degree, whilst we support you in your learning and assessment so you can successfully complete the academic year.
Please be reassured that in making changes we have had your best interests at heart, your educational interests are being protected and you will be provided with opportunities to learn and be assessed such that you can progress to your next year of study, or to compete and graduate. If, after the completion of your studies this year, you feel that we failed in this objective you can make an academic complaint in the normal way.
What about if my question around graduation isn’t covered here?
If your answer isn’t covered in our FAQs, you can email email@example.com, although please be patient during these challenging times.