eduroam Acceptable Use Policy and Conditions of Use eduroam Acceptable Use Policy and Conditions of Use

The eduroam service provides a means for members of signed up organisations to authenticate one another's users with a view to facilitating access to the network whilst at a remote site.

Definitions of home and visited status

eduroam has separate definitions for home institutions and visited institutions as outlined below.

  • home institution is one which permits other organisations to authenticate its users whilst they are at the remote site
  • visited institution is one which permits members from other organisations to use its facilities whilst they are on site (subject to the relevant conditions and policies - see below)

The University of East Anglia complies with home and visited status.

Acceptable Use Policy and Conditions of Use

All eduroam sites have signed up to a uniform Acceptable Use Policy which applies even when using the service at your home institution.  Each organisation within eduroam is likely to have their own Conditions of Use which must also be complied with.  The eduroam (UK) AUP and the relevant University of East Anglia Terms and Conditions are given below:

Note that, in the event of a discrepancy between the Acceptable Use Policy and the local Terms and Conditions then more stringent interpretation will apply.  Note that there is a more extensive eduroam (UK) User Guide (PDF 1.4Mb) which gives more of an overview of the service and includes the AUP within it.

If you are visiting another eduroam(UK) site - please use the  eduroam (UK) - National Locations map to familiarise yourself with your visited sites' Conditions of Use and to confirm their visited status, service tier and means of connection.  If you are going further afield the main eduroam site may be of use.

Support for eduroam service for UEA users

If you are a member of the University of East Anglia, regardless of whether you are on-site or at a remote site, your first point of contact for technical support for this service is the University of East Anglia IT Service Desk.

Please do not contact the local support service if you are at a remote site.

Step-by-step instructions for setting up eduroam Wi-Fi on a Windows device

Support for eduroam service for visitors to the University of East Anglia

If you are NOT a member of the University of East Anglia your first point of contact for support of the eduroam service is your home institutions' IT support service.

Locations and Coverage

eduroam is available at the University of East Anglia in all university academic and residential buildings.

Main eduroam website

Eduroam logoThe  main eduroam website contains further information including where else in the world you can use your eduroam credentials.