The University offers a free and confidential counselling service to any member of staff irrespective of staff category or role who are employed directly by UEA.
What kind of issues can I bring to Counselling?
You may consult the Staff Counselling Service about any issue that concerns you. It could be about any of a wide range of issues which may or may not be work related. It could be a temporary crisis or a long-standing concern. These are examples of some of the issues that staff bring: work related stress, bullying and Harassment, bereavement, anxiety, depression, relationship difficulties, retirement, concern about a relative or friend, self-esteem and finance.
What happens when I make contact?
You will be offered an initial session which lasts approximately 45 minutes in which you have the opportunity to explain why you are seeking counselling and we explain more about the service we offer and give you a chance to ask any questions you may have.
How long do I have to come for counselling?
In some situations the initial session is enough. It can help clarify a particular situation or it might be agreed that counselling is not the best option. If you make a decision to continue for counselling then you are offered up to 8 sessions. Each session lasts 50 minutes.
Is the Service totally confidential?
Being an in-house service we are acutely aware of the importance of maintaining client confidentiality. It is important to us that staff feel safe in contacting us. This means that no-one should know who is using the Service apart from the counsellor, client and counselling administrators. No information is disclosed about the fact that a member of staff is attending for counselling unless they give permission or make a request for such action. Every attempt is made to ensure that staff appointments are times so as not to clash with student appointments.
Is there a waiting list?
We aim to offer an initial appointment as soon as possible after the first contact, usually within a few days. There may be a wait for ongoing sessions. This happens when the demand for counselling is greater than the number of appointments available. Sometimes there can be a wait because the new client's availability is limited. In the initial session the counsellor can give you a general indication of how long you might have to wait.
Who are the counsellors?
Staff counselling is offered by Chris Haylock and Sarah Robinson. From time to time we have counsellors on placement with us who may also see staff.
Are there other staff support systems?
There are other services for staff that can be accessed in addition to the staff Counselling Service: Staff Development - CSED, Human Resources, the Multi-Faith Centre, University Safety Services and Occupational Health.
Appointments can be made for staff members who wish to see a Counsellor by emailing firstname.lastname@example.org or by ringing +44 (0)1603 59 2651.