The University Wellbeing Service is open all year round The University Wellbeing Service is open all year round

In addition to Wellbeing Advisers, we offer brief Cognitive Behavioural Therapy (CBT) sessions by CBT therapists, Psychological Wellbeing Practitioners (PWPs), Counselling Psychologists and counselling from a team of Person-Centred/Integrative Counsellors.  These pages will provide information on the various types of provision available at the University.  Please note, this is not a crisis service.  If you have immediate concerns about your wellbeing or mental health follow the link to the crisis information.

To access any types of talking therapy an assessment by a Wellbeing Adviser is necesary. Find out more on how to access the Wellbeing Team.

What is a Psychological Wellbeing Practitioner?

Psychological Wellbeing Practitioners (PWPs) are trained to assess and support people with common mental health problems – principally mild to moderate anxiety disorders and depression –in the self-management of their recovery. 

PWPs are different from counsellors – PWPs deliver low intensity Cognitive-Behavioural interventions using self-help materials and aid individuals in setting and achieving goals in relation to these.


What is Cognitive Behavioural Therapy (CBT)?

This therapy looks at the relationship between thoughts, behaviours and physical feelings. When working based upon this approach we focus on how making changes in one of these areas can break the vicious cycle that can be serving to maintain our current difficulties. CBT has been evidenced to be very effective in alleviating low mood and anxiety. 


All self-help materials used by PWPs are based on Cognitive Behavioural Therapy.  Low intensity CBT (CBT2) requires some commitment of time and effort for individuals involved. As with all guided self-help approaches individuals will benefit more from treatment if they are able to undertake home practice between sessions as these enable effective changes to be made. PWPs will support individuals in setting manageable goals and will try to help them to problem solve any barriers to accessing treatment.

CBT therapists are trained to deliver high-intensity CBT interventions, working with moderate and enduring issues such as panic disorder, social phobia and Obsessive-Compulsive Disorder (OCD).


What is Counselling?

Our counsellors/therapists provide brief therapy for a range of mild to moderate issues including: anxiety, depression, identity, sexuality, relationships, grief and loss, transitions, spirituality, home sickness, abuse, concerns around eating and body image and challenges arising from study etc.

Direct advice is not usually given during counselling, instead counselling can facilitate you to develop insight into your own situation, resolve your own issues and discover alternative ways of coping.  

Please take a moment to read through our information page: What is Counselling and Psychotherapy as it provides detailed information on the therapeutic approaches delivered by the service.  Please also take some time to read our requirements for bookings and cancellations.



The Wellbeing Service as a whole adheres to the Confidentiality Policy of the Student Support Service. All student information is held in accordance with the (1998) data protection act and only members of staff who are authorised to view student files will be able to do so. Confidentiality will be fully explained in detail at your first appointment. In exceptional circumstances it may be necessary to break confidentiality where a student is at risk of harming themselves or others.  


Opening Times

To access any types of talking therapies an assessment by a Wellbeing Adviser is necesary. Find out more on how to access the Wellbeing Team.

The Wellbeing Service offers appointments Monday to Friday 9am – 5pm and in addition to this, appointments are available on Tuesday and Thursday evenings from 5pm – 8pm.

Tel: 01603 592761 or via


Useful Out-of-Hours Information

Emergencies: 999
Non-Emergency fast medical service: 111
UEA Security: 01603 592222
UEA Nightline: 01603 503504; SSC (Student listening service 8pm-8am every night during term time, including drop-ins).
Samaritans: 01603 611311 (8:00am to 9:00pm local call charges apply) or Freephone 116123 (24-hour service); 19 St Stephen's Square, Norwich 7.30am - 10.30pm personal callers.

The University Medical Service: 01603 251600. (NB. This is not a UEA telephone number so needs to be dialled in full). When the University Medical Service is closed calls will automatically be transferred to the NHS out-of-hour’s service.