The University Wellbeing Service is open all year round The University Wellbeing Service is open all year round

In addition to Disability and Mental Health Advisory support, we offer brief counselling/therapy services. These pages will provide information on the counselling provision available at the University.  Please note, this is not a crisis service.  If you have immediate concerns about your wellbeing or mental health follow the link to the crisis information.


The aim of the University Counselling Service is to enable students to realise their potential, participate fully in University life and to leave the University well prepared for the future. 

Life at University can be exciting and enjoyable, providing opportunities to develop new relationships and friendships, study subjects of choice and explore new interests. However for some difficulties may emerge that can seriously impact upon their Wellbeing. Occasionally worries, anxieties and low mood can become overwhelming making it difficult to cope with the demands of University life. Whatever your experience, it is important to remember that the University Counselling Service can support you when life becomes difficult and painful.

Our counsellors/therapists provide brief therapy for a range of issues including: anxiety, depression, identity, sexuality, relationships, grief and loss, transitions, spirituality, home sickness, abuse, concerns around eating and body image and challenges arising from study etc.

Direct advice is not usually given during counselling, instead counselling can facilitate you to develop insight into your own situation, resolve your own issues and discover alternative ways of coping.  

Please take a moment to read through our information page: What is Counselling and Psychotherapy as it provides detailed information on the therapeutic approaches delivered by the service.  Please also take some time to read our requirements for bookings and cancellations.


The University Counselling Service (UCS) is located within the Student Support Service (SSS) formerly the Dean of Students Office (DOS).


The University Counselling Service adheres to the Confidentiality Policy of the Student Support Service. All student information is held in accordance with the (1998) data protection act and only members of staff who are authorised to view student files will be able to do so. Confidentiality will be fully explained in detail at your first appointment. In exceptional circumstances it may be necessary to break confidentiality. Such a decision will only be taken in exceptional circumstances or where the law requires that the service do so. These situations are very rare and if possible staff will always share their intention to break confidentiality, unless doing so would endanger the individual or others.

Opening Times

The University Counselling Service is open Monday to Friday 9am – 5pm. Counselling is also available for those unable to attend appointments during our core opening hours on Tuesday and Thursday evenings from 5pm – 8pm.

Tel: 01603 592761 or via

The Student Support Service offers Wellbeing support between 9am – 5pm Monday - Friday.

Useful Out of Hours Information

Emergencies: 999
Non-Emergency fast medical service: 111
UEA Security: 01603 592222
UEA Nightline: 01603 503504; LaRC - Library (8pm-8am every night during term time).
Samaritans: 08457 909090; 19 St Stephen's Square, Norwich 7.30am - 10.30pm personal callers.

The University Medical Service: 01603 251600. (NB. This is not a UEA telephone number so needs to be dialled in full). When the University Medical Service is closed calls will automatically be transferred to the NHS out of hour’s emergency service.

Counselling Groups for 2017

If you wish to book a place on any of the following groups, please contact or ask at Reception in the Student Support Centre.  Full details including the location will be sent to all participants.


Mindfulness interventions have been shown to reduce stress.  Mindfulness practices can help to reduce psychological distress during the exam period.

2 May 2017 (1-2pm)

16 May 2017 (1-2pm)

Location: Student Support Annex


Bereavement Group

31 May 2017


Exam Stress

5 May 2017


Guided Imagery

5 May 2017

9 May 2017

12 May 2017

19 May 2017

23 May 2017

26 May 2017

30 May 2017

2 June 2017

6 June 2017

9 June 2017

13 June 2017

CBT workshop on 'worry'

24 May 2017

CBT workshop on 'low mood'

17 May 2017

7 June 2017

CBT workshop on 'anxiety and panic'

03 May 2017

31 May 2017