The most commonly asked questions about finance The most commonly asked questions about finance

These are some of the Frequently Asked Questions that we receive. If your question does not appear here please email fac@uea.ac.uk.

 

I need a short-term loan and can't borrow from friends or family. Can you help me?

Our Office has a Vice-Chancellor's Hardship Fund loan facility. More information can be found on our website.

 

I haven't received my student loan yet. Can you help?

If you haven't received your student loan by the end of the first week of term and you applied by the SFE deadline, phone the SFE helpline (0300 100 0607) to find out the progress of your application. If your situation is more complex, we will phone the practitioners' helpline while you are with us. To book an appointment, please contact the Student Support Service Reception on 01603 592761, email studentsupport@uea.ac.uk or visit SSS Reception in person.

 

I haven't received my NHS student bursary. Can you help?

If you have not phoned NHS Student Bursaries or checked your BOSS account online, do this first. If your situation is more complex, we will phone the practitioners' helpline while you are with us. To book an appointment, please contact the Student Support Service Reception on 01603 592761, email studentsupport@uea.ac.uk or visit SSS Reception in person. Also, look at NHS Student Bursaries FAQs.

 

How do I pay for my accommodation or tuition fees? Can I pay by instalments?

For information on this, please see our 'Dealing with university bills' information. Please ensure you complete all finance tasks on e-vision as soon as possible.

 

Where do I go to talk to someone confidentially about a financial matter?

To book an appointment with a financial adviser in the Student Support Service, please contact SSS Reception on 01603 592761, email studentsupport@uea.ac.uk or visit SSS Reception in person. You can also email us at fac@uea.ac.uk or phone 01603 593290, 01603 591702 or 01603 593184 for advice.

 

I've heard about hardship funds. What are these and how can I apply?

Our Service administers hardship fund applications, both for home students (Access to Learning Fund) and for EU and international students (UEA Hardship Fund).

 

Where do I get my council tax exemption certificate?

Full details about eligibility and further information on this issue can be found on these these webpages.

 

How and where do I open a bank account?

Information on this can be found on our website. Information comparing student accounts can be found at various websites, including Money Saving Expert and Save The Student.