Issues in residences Issues in residences

 

Below are some of the problems you might encounter during your time in residences. If you find that any of these issues are having an impact on your life or studies you should contact your Senior Resident (SR), who will be happy to help.

 

  • Bullying - bullying and harassment is reasonably rare in UEA residences, however it does unfortunately happen, both intentionally or unintentionally. If you have concerns about the treatment of yourself or your flatmates you should contact your SR.

  • Cleaning – you are expected to keep your room and the communal areas of your accommodation clean, tidy and easily accessible. Assuming these areas are accessible, UEA staff will clean your kitchen and empty the bin in your bedroom on a regular basis. Your flat can incur additional cleaning charges if you fail to maintain a good general level of cleanliness and obstruct staff in undertaking their cleaning duties.

  • Crime – if you or anyone you know are a victim of crime, contact UEA Security on 01603 592352. They will discuss your options and can help you in reporting the crime to the police and to the Dean of Students’ Office as required.

  • Disputes – disputes can often be resolved through conversation alone and maintaining positive communications with your housemates may be sufficient in finding a solution to any problems that do arise. Both your SR and the general advisers within the Dean of Students’ Office can assist in providing non-judgemental mediation to help in resolving disputes within your flat.

  • Drinking and alcohol – if you are worried that you are drinking too much and don’t know what to do, contact your SR or come to the Dean of Students’ Office.

  • Fire alarms and equipment – fire alarms and equipment can be found throughout residences to ensure student safety. Anyone found to be tampering with or activating them without good cause will be referred to the Student Disciplinary Officer and may face a fine or even eviction.

  • Food theft – if you or your flatmates begin to notice food theft in your kitchen you should contact your SR immediately. They can organise a flat meeting and facilitate a discussion of the issues, which will usually be sufficient to put a stop to it.

  • Guests and visitors - overnight guests may stay only up to a maximum of three nights in residences, and you must seek permission from either your SR or the Accommodation Office before allowing your guest to stay.

  • Health and illness –

  • Illegal drugs – the use and/or dealing of drugs is prohibited in residences, in breach of university regulations and against the law.

  • Looking out for friends and flatmates – if you have any concerns about your friends or flatmates and don’t know what to do, contact your SR.

  • Mental health and wellbeing – the Dean of Students’ office has a dedicated team of Counsellors and Mental Health Advisers. You can access further information and self-help materials on the DOS website.

  • Moving rooms – the Accommodation Office accepts requests to swap rooms from October. Contact them for further information.

  • Noise – in a communal living environment absolute silence is neither reasonable nor attainable, and all students must be prepared to give and take. That said, excessive noise is to be avoided at all times and should not interfere with your studies and sleep. If you are being disturbed by noise you should request the students keep the noise down, as they may be unaware that they are causing a disturbance. If you do not feel comfortable doing this or if the noise persists, call the duty SR while the noise is occurring. They will be able to speak to the students involved and put a stop to it.

  • Parties –

  • Room allocations – wherever possible you will be allocated a room from your top three choices. If you are unhappy with your room it may be possible to swap. Contact the Accommodation Office for further information.

  • Security – the security of your flat is the responsibility of all residents. Always ensure doors and windows are left locked when you are away from your room – to do otherwise can invalidate your insurance and the insurance of your flatmates, and may be referred to the Student Disciplinary Officer. Do not leave doors propped open. UEA security conduct regular tours of the campus to ensure appropriate precautions are taken. Any concerns about personal security, the security of your flat or any emergencies should be directed to UEA Security, who are available 24 hours a day, 7 days a week on 01603 592352. It is a good idea to store this number in your phone. Security maintain regular contact with the Dean of Students’ Office and the Senior Residents.

  • Settling in – although UEA offers a welcoming community to all students it can take time to settle into life away from home. If you are suffering from homesickness or are feeling isolated, call your SR for a chat. They are able to offer useful advice, information, and ways in which you might enhance your social experience. SRs also run a number of social events throughout the year, which are a great way to meet new people and make new friends.

  • Smoking – smoking is not permitted anywhere in UEA residences. If you can smell smoke or think your flatmates are smoking call the SR on duty.

  • Social activities – your Senior Residents organise a number of social activities throughout the year. Come along, get to know some new faces and make new friends.

  • Stalking and unwanted attention – stalking or other unwanted attention constitutes harassment and is taken seriously in line with the university’s Bullying and Harassment procedure. If you are the victim of harassment the Senior Resident Tutor will be able to advise you on the best course of action.

  • Vandalism – vandalism of university property is a breach of regulations and will be taken seriously. Any student found to have caused damage to property may be referred to the Student Disciplinary Officer, face a fine and even eviction from residences.

  • Violence and abuse – the university does not tolerate violence or abuse of any kind and this behaviour is in breach in university regulations. Any such matter should be referred to Security, your SR, or the police.