International Student Handbook

Download the Welcome to UEA App and then get your International Student Handbook. It has information and resources to help you from the day to arrive to the day you leave.

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Meet and Greet Service

Travelling from a far can seem quite overwhelming so what better way to make your journey a little easier by using our meet and greet service

Find Out More


Miwa Uno Vlog

Miwa Uno, an International Student at UEA give us some useful tips on living and studying in the UK

A warm welcome awaits you at UEA!

We know there is a lot to think about when travelling to study in a new country and we hope to make your arrival as easy as possible.

Key Dates

International Student Arrivals and Registration Days        19 & 20 September

International Orientation and Welcome Week                   19-23 September

Start of Autumn Semester                                                 24 September

The International Students Advisory Team (ISAT)

ISAT is your dedicated team to support you and all international students studying at UEA, to help you overcome any challenges and to make the most of your time in the UK. If you have questions about your visa, arriving to UEA, or about living in Norwich, email them at

You and also get more information by visiting the International Students section of the UEA portal.

UEA Student Services produce a brilliant brochure specially created for international students – packed with everything you need to know. You should download and read from cover to cover today.

  1. Make Sure You Are Ready for Travelling to the UK

    • Get your travel documents and apply for your visa (if required)
    • Prepare any medicine or documents for the doctor in the UK
    • Get your vaccinations - It is strongly recommended that you have had:
      • 2 x MMR (measles, mumps, rubella) vaccinations
      • A single Meningitis C vaccination
      • Meningitis A, C, W & Y vaccinations
    • Arrange your finances and how you will pay and transfer money to the UK
    • Finalise your accommodation and travel

    Your Pre-Departure Guide will help you with visas and immigration, healthcare in the UK, opening a bank account, arriving in the UK, arriving at UEA, staying safe and more.

International Arrival & Registration Days 

Location: SportsPark on campus

Dates: 19 & 20 September

Times: 10.00-24.00 (Registration and BRP collection will be open till 19.00)

Once you arrive on campus make your way to the SportsPark where you will be welcomed and can sort everything that you need to do. You will be able to do the following:

  • Register on your course
  • Collect your BRP card (if you have a Tier 4 visa)
  • Collect UEA accommodation keys (if living in UEA residence) 
  • Get help getting to your room
  • Find out about the International Orientation and Welcome Week
  • Register with the Police (if applicable) 

Arriving after 19.00 on the Arrival and Registration Days

If you arrive after 19.00 you can register and collect your BRP card in the SportsPark one of the later registration dates. Full details of these registration events can be found here

Arriving after 24.00 on the Arrival and Registration Days

If you arrive after midnight on either Arrival and Registration Day you will need to go to the Security Lodge, where you can get your UEA residence key and will helped to find your room. You can then register and collect your BRP card on one of the later registration dates. 

Arriving on a Different Day 

A number of courses start earlier than 24 September and you need to check your induction timetable on the School pages for when you need to be at UEA. To register in-person before or after the main arrival dates, please follow the instructions on our Registration pages

If you are living in UEA accommodation then you can collect your key from the Accommodation Office, Monday-Friday from 09.00 - 17.00 (except on 19-23 September where you key collection will be at the SportsPark).

Travel Plans

Need help getting to Norwich? Try our Travel Guide with some detailed information to help you find the best way to get here. Or if you are arriving on the 19 or 20 September, why not take the UEA Meet and Greet Service.


Meet and Greet Service

Available on the 19th and 20th September only.

To help make your journey easier UEA organises a Meet and Greet service from Norwich Airport, London Heathrow Airport and Norwich Train Station where you will be met by UEA representatives. The Meet and Greet Service is only available on these two days.

We have Meet and Greet Services at the following locations:

Norwich Airport

We recommend that you arrive via Norwich Airport where you can expect shorter waiting times for your luggage and passing through immigration. You will be greeted by a UEA representative and be able to take our dedicated shuttle bus service directly to the UEA campus completely free of charge. To guaranteed your place and so we can meet you at the airport, you must book online in advance.

Representatives will be at the airport for flights arriving 08.30-22.00 on 19 September and 08.30-17.00 on 20 September.

Book Your Free Seat Now

London Heathrow Airport

If you are arriving at London Heathrow our representatives will be available at the Terminal 3 "Meeting Point" to help you with your bags and make sure that you reach UEA safely on our dedicated service. This is the quickest and easiest way to get to Norwich from London Heathrow. The cost of this service is £35 and is paid online at the time of booking.

Representatives will be at the airport on the 19 and 20 September at the times detailed below.

To be guaranteed a seat you will need to book this service online before you arrive. 

Heathrow Meet and Greet Departure Times
Wednesday 19 September
10.00 Coach
12.00 Coach
16.00 Coach
Thursday 20 September
12.00 Coach


Important Information About the Heathrow Meet and Greet Service

Please plan your travel and book your coach accordingly.

All coaches will leave from the Terminal 3 Meeting Point. Please make sure you leave enough time to collect your bags, pass through immigration, and get to Terminal 3 if you are arriving at a different terminal. We recommend that you leave at least 1-2 hours from your flight landing, as there is likely to be a long wait at immigration control.

Unfortunately the coaches cannot wait for anyone who is delayed.

If you miss the coach, we recommend that you use the National Express Coach service to Norwich, which run a service that stops at UEA’s campus. 

Buy Your Ticket Now

London Stansted Airport

If you are arriving at London Stansted our representatives will be available at the Information Desk in the International Arrivals area to help you with your bags and make sure you reach UEA safely on our dedicated coach service. This is the quickest and easiest way to reach Norwich from London. The service costs £20, which is paid online at the time of booking.

The coach will depart from Stansted at 14:00 on Wednesday 19 September.

Buy Your Ticket Now

Norwich Train Station

If you are arriving at Norwich Train Station a UEA representative will be there to meet you from 10.00 - 18.00 on both Arrival Days. They will welcome you and help you get a local bus or a taxi to take you directly to campus. 

International Orientation and Welcome Week

For all new EU and international students arriving this week, a full programme of information, social opportunities and activities are available to help you get settled. More details will be available throughout summer via the mobile app and on the International Orientation and Welcome Week page.

UEA International Student Handbook Smartphone App

The UEA International Orientation Guide provides the information to help you with a successful start. The app gives you the useful information and resources, a schedule of all the events and activities for you to create your own personal schedule, and a built-in social media to interact with other new students. Start making friends, find your way with interactive maps, and be prepared to land on your feet and feel at home quickly.

Download the guide from the UEA App

Preparing for Studying at University in the UK

Future Learn offers an online course to develop your skills to succeed at university.

UKCISA Study Skills for Success has good information to make the adjustment.

Prepare of Success has interactive activities to prepare you for studying in the UK.

If you didn't find the answers you were looking for on the new students website, just fill in the box below with your enquiry and we will get back to you.


Admissions enquiries:
or telephone +44 (0)1603 591515


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  1. Download the International Student Handbook guide from the Welcome to UEA app

    • From arriving to UEA to graduating, find the helpful information and resources
    • Essential information to help you settle in e.g. opening a bank account, bus and travel information, where to buy essential items and much more
    • Find the International Orientation Programme with events, information and more
    • Connect to other new international students at UEA
    • Have the important arrival information for UEA

    Download the app now