On Campus Support and Guidance On Campus Support and Guidance

Student Support Service

If you are unsure what steps you want to take, Student Support Advisers are experienced in providing an immediate response to critical incidents and dealing with sensitive problems confidentially, including sexual violence.

To meet with an Adviser you can either complete the Report It form online or come into the Student Support Centre and tell the staff member on reception that you urgently need to discuss a highly confidential matter 

State to the person on  You will then meet with an experienced person as soon as possible, in a confidential room.  You can discuss what has happened, going into only as much detail as you feel comfortable, and you will be advised on what you may wish to do next, and what support is available to help you. 

01603 592761


Student Support Service

Student Union Advice

Alternatively, if you will feel more comfortable speaking to an uea(su) Adviser in the first instance.

01603 593463


Student Union Advice

Warden Team in UEA Accommodation

The Warden Team work for the Student Support Service and are available on-call between 6pm and 7am 365 days a year. They are trained to provide an immediate response to critical incidents out-of-hours, and will pass incidents on to the Student Support Service in the morning.  They provide emotional support, can advise you on what steps you might wish to take next and what help and support is available from the University.  

Contact Details

The Warden Team

UEA Security

Security Officers in are available 24 hours a day, 365 days a year.  They are able to provide an immediate response to critical incidents. They can advise you on what steps you might wish to take next.  

01603 592352

The Lodge

University Medical Centre

The UEA Medical Centre is open every weekday from 8.30am until at least 6.30pm.  

01603 251600

UEA Medical Service 

UEA Human Resources Department

Support for UEA staff, please contact your HR manager who will be able to handle your matter confidentially and sensitively. 

Human Resources  

Off Campus Support and Guidance Off Campus Support and Guidance

The Harbour Centre

Norfolk's Sexual Assault Referral Centre, The Harbour Centre is for any person who is a victim of rape, attempted rape, or sexual assault, either recently or in the past. They provide medical, practical and emotional support without police involvement. They can provide you with: sexual health information and referral services; information about reporting to the police and judicial processes; forensic medical facilities; post-sexual assault follow-up care; support through the criminal justice system; practical support and referrals to other community services and consultation services to other professionals. Any person can access support from the Harbour Centre directly without speaking to the police, but an appointment is required.  

01603 276381 - 24/7 helpline

The Harbour Centre

Sue Lamberts Trust

A Norfolk based charity which provides support for survivors of sexual abuse.

They offer a range of services including one to one counselling, practical and emotional support and group work. They are a non-judgemental organisation, with services available to anybody aged 11+ for as long as they are needed. 

As a charity, the professional counsellors are all volunteers, and there is no charge for their services however, they ask clients to please pay what they can towards the cost of their counselling sessions.

01603 622406       


Sue Lamberts Trust

The Survivors Trust

A service for male survivors of sexual abuse as a child or as an adult. It is an inclusive service and welcomes anyone who identifies as male, trans, non-binary, has identified as male in the past, or anyone who feels that this is the right fit for them.


0203 598 3898 during office hours Monday-Friday.

The Survivors Trust

National Rape Crisis Helpline

Rape Crisis England & Wales (RCEW) is the national umbrella body for our network of autonomous member Rape Crisis Centres across England and Wales. It is a feminist organisation that supports the work of Rape Crisis Centres across England and Wales. They also raise awareness and understanding of sexual violence and abuse in all its forms and have a good resources available online. 

National Rape Crisis Helpline


Leeway, Norfolk’s largest specialist provider of relationship abuse support, is available to offer help and advice to staff and students. This is a free service that anyone can access by calling Leeway directly on the number below to arrange a confidential appointment on campus. No personal information will be passed to the university unless permission is expressly given.

0300 561 0077


Listening Services Listening Services

UEA Nightline

Whatever is on your mind, talk to Nightline. Nightline is run for students, by students, and you can talk to them about anything you like. Often, people feel that what they are experiencing isn’t serious or important enough to talk to someone about it. Nightline is here for you no matter what is going on.Nightline volunteers are trained to listen to you and find information you are looking for. Nightline is confidential, and a safe place to share how you are feeling. They are open 8pm-8am every night in term-time.

01603 503504

Text - 07794924366

Facebook - Norwich Nightline

Skype - norwichnightline


Norwich Nightline


Norwich Samaritans offer a listening service via phone, email, text and face to face appointments at their Norwich-based centre.

01603 116 123

Norwich Samaritans