Interlending Service Interlending Service

View your ILL requests Make a request

What is Interlending?

If you need access to any documents not available in UEA Library or available to us electronically  via our subscriptions then the Interlending Service will try to help you to access what you need as quickly as possible.

This might include:

  • Borrowing items on your behalf from another Library
  • Supplying journal articles or chapters of books in electronic format or as photocopies.
  • Acquiring books or electronic books from Ebook Central or other sources.
  • We will also provide advice on how to access resources that we do have already available but you have had problems finding or downloading. 

Who can use the service?

The service is available to: 

University Academic Staff

Postgraduate Students
Authorisation is required for postgraduate students by the following schools: AMA, BIO, CHE, ENV,  HSC, IIH, LAW,  MTH, PPL

Undergraduate Students 
Authorisation is required by all schools.

We will contact the lecturer you name in your request via email for them to confirm their approval. 

The service is NOT available to external borrowers.

Researchers can choose to use a research grant to pay for interlending requests. There is a box for research grant numbers to be added.

How do I make a request?

To make an interlending request you need to:

1. Go to the Library Portal and select 'view your account.' 

2. Login via the ziggurat page.

3. Click on your name in the top right corner of the screen and select 'my ILL requests.'

4. You will then have your ILL dashboard with the option to create a request and a listing of your current and past requests in the order they were submitted.

4. Click on create request and you will then have the option to request a book, journal article or book chapter.

 

This video takes you through the process of making a request:

 

Your ILL dashboard - keeping track of your requests

Your ILL dashboard displays all the requests you have made via Interlending since 17 December 2019. It enables you to both keep track of progress with live requests and also review past requests. 

This video explains what is displayed in your dashboard:

 

The main statuses are:

Submitted - these are new requests that have not yet been supplied

In transit - items a library has agreed to supply and they are on the way to us

Available to view - An article/ book chapter is available to download. 

Due __/__/__ The item has arrived or is on loan to you and is due back on this date. 

Complete - The item has been supplied or request cancelled. 

As well as the dashboard you will also receive notifications from us via email updating you on progress. 

Where items can be cancelled there is the cancel option next to a request. 

Alternative ways to make a request

There are several ways to place an interlending request when searching for materials online. This video offers an overview of the different ways you can place a request.

 

Frequently asked quesions Frequently asked quesions

What happens next after I have made a request?

We will try and find a library to supply the item you have requested or might consider other options such as purchasing it. Your ILL dashboard will keep you informed on progress. When a book is available to collect you will receive an email informing you. When an article is supplied it will be made avaialble via your dashboard. You will not receive an email. 

Can I renew a book borrowed from another Library?

You may be able to renew a book but you need to contact interlending staff (lib.ill@uea.ac.uk). We will contact the lending institution and will then inform you of the outcome including your new due date if the renewal has been agreed. If a renewal is not possible you will need to return the item but can then request it again if needed. 

Who in my department can authorise my requests?

Any member of academic staff can authorise your request. It is normally the person who teaches the module that you need the interlending item for or your personal adviser. 

Can you advise how long it will take for my request to be fulfilled

It is not easy to say when an item will be supplied as it depends on the respond speed of the lending library and the type of material. 

Journal articles which are available digitally will usually take a few days but can sometimes be supplied almost immediately. Other journal articles may take a similar length of times to books. 

Books will normally take 1-2 weeks. When they are on their way to us most will say in transit on your ILL dashboard. 

If we supply an ebook it can be available almost immediately. 

We cannot give an exact date. If you think something has taken longer than you would have expected please do contact us (lib.ill@uea.ac.uk) and we can update you on progress. 

The ILL dashboard sometimes uses different statuses?

With most books the status of your request will change from submitted to in transit and finally will have a due date of when we need to return the item to the lender. 

A few books do not have these detailed statuses but instead just have submitted and then completed when the item arrives.

This is due to the range of libraries that we source items from. 

Why is there a due date for a book that has just arrived when I have not yet collected it?

The due date on your ILL dashboard will give you the date that we need to send the book back to the lending institution. To see if a book is on loan to you or if it is being held for you then you see your library account. 

I have received an article from the British Library but I need an account?

Yes, when you receive an article for the first time from the British Library you will need to set up an On Demand username and password. There is a link to the place to do this from the email you receive. Once registered you use that username and password to access the secure electronic document.

Please note:

You should wait for 15 minutes after registration before downloading 

You need to open it using an Adobe reader - be aware that some browser have their own default viewer and the document will not open in these,  you will get a blank screen. 

Further information

 

Does the service cost anything to individuals?

No, there is no charge to UEA Staff and Students for the interlending service. Your school has an allocation for the year. Researchers who have a research grant can also choose to give a research grant number for payment.

Contact Us Contact Us

Tel.: 01603 592437

Email: lib.ill@uea.ac.uk

Location: Library Room 1.04/1.05

Hours: Monday-Friday 09:00-17:00