Finding and borrowing library materials Finding and borrowing library materials

Borrowing/returning library materials:

Borrowing and returning library materials and the payment of fines is done using self-service machines which are located opposite the Library Helpdesk on Floor 0 of the building. If you have any problems with using these machines then please ask for assistance from library staff.

More information about borrowing is available.
 

Finding and collecting books:

Some library book stacks and shelves are not easily accessible to people with visual and mobility impairments. If you have difficulty finding or collecting books and other materials please ask at the Library Helpdesk and a member of staff will do their best to assist you.
 

Database searching and training on using electronic resources:

The library does run regular workshops but if you would like extra help with a particular topic then please contact the Library Helpdesk. Staff will do their best to assist with any searches. You can also contact your Academic Engagement Librarian  for a 1:1 consultation. 
 

High Demand Collection:

Books and photocopies in the High Demand Collection can only be borrowed for short periods as they are in great demand by large number of students.

High Demand books  are issued for 3 days and are due back at 23:59 on the third day. This includes Saturdays and Sundays.
 

Recalls, reservations, renewals and returns:

If any of your books are recalled and you have difficulty returning them by the new date, please contact the Library Helpdesk as soon as possible for advice. 

It is possible to request a book for yourself using Library Search, but if you are unable to do this then members of staff at the Library Helpdesk will do their best to assist you. Books from the High Demand collection can be requested and will be held for 3 days.

When your requested item comes into the Library you will be notified by email or by post and will be given three days to collect it. Please see Reservations for more details.

You can renew items on loan to you unless somebody else has requested the item. You can renew items yourself using the self service machines on floor 0 of the Library or via Library Search. It is also possible to telephone to renew books. The telephone renewals number is 01603 592993.

There are self-return units on floor 0 of the Library, so you can return items 24 hours a day. The self-return facility has three advantages - you can return items whenever is convenient, benefit from having items removed from your Library account immediately and you will also get a receipt, which you should always keep as your proof of return.

Please ensure that you read the instructions on screen and only return ONE item at a time.

Library Helpdesk Library Helpdesk

Telephone: 01603 592993

Email: lib.helpdesk@uea.ac.uk

Location: Library, Floor 0

Web: Library Helpdesk

 

Helpdesk Opening Hours:

Monday-Friday 09:00-19:00

Saturday 12:00-19:00

Sunday 12:00-19:00