Finding and borrowing library materials Finding and borrowing library materials

Checking out library materials

Borrowing and returning library materials is done using self-service kiosks which are located opposite the Library Helpdesk on Floor 0 of the building. If you have any problems with using these kiosks, please ask for assistance from library staff. 
 
More information about borrowing is available. 
  

Finding and collecting books 

Some library book stacks and shelves are not easily accessible to people with visual and mobility impairments. If you have difficulty finding or collecting books and other materials, please ask at the Library Helpdesk and a member of staff will do their best to assist you. 
  

Database searching and training on using electronic resources 

The library does run regular workshops but if you would like extra help with a particular topic then please contact the Library Helpdesk. Staff will do their best to assist with any searches. You can also contact your Academic Engagement Librarian  for a 1:1 consultation.  
  

High Demand Collection 

Books and photocopies in the High Demand Collection can only be borrowed for short periods as they are in great demand by large number of students. 
 
For further details on the High Demand Collection please visit https://portal.uea.ac.uk/library/high-demand 

  

Requests, renewals and returns 

It is possible to request a book for yourself using Library Search, but if you are unable to do this then members of staff at the Library Helpdesk will do their best to assist you. Books from the High Demand collection can be requested and will be held for 3 days. 
 
When your requested item comes into the Library you will be notified by email or by post and will be given three days to collect it. Please see Requests for more details. 
 
All loans will automatically renew ‘indefinitely’ unless requested by another user. Please use the resources while you have them and then return them once you no longer need them. You can renew items yourself using the self-service kiosks on floor 0 of the Library or via Library Search. It is also possible to telephone to renew books. The telephone renewals number is 01603 592993. 
 
There are self-return units on floor 0 of the Library, so you can return items 24 hours a day. The self-return facility has three advantages - you can check in items whenever is convenient, benefit from having items removed from your Library account immediately and you will also get a receipt, which you should always keep as your proof of return.  
 
Please ensure that you read the instructions on screen and only check in ONE item at a time. 

 

 

Library Helpdesk Library Helpdesk

Telephone: 01603 592993

Email: lib.helpdesk@uea.ac.uk

Location: Library, Floor 0

Web: Library Helpdesk

 

Helpdesk Opening Hours:

Monday-Friday 09:00-19:00

Saturday 12:00-19:00

Sunday 12:00-19:00