Frequently asked questions Frequently asked questions

Although the physical library building is currently closed due to the Coronavirus pandemic, the UEA Digital Library is still available to support your online  learning and research. https://uea-uk.libguides.com/UEA-Digital-Library.

If you need print books for essential research or study, and they are currently available in UEA Library, we are offering a contactless click and collect service on a best efforts basis. For more details please see below .

 

 

 

UEA Digital Library

Are e-books available?

Yes, the UEA Digital Library has a huge range of e-books to choose from. Use ‘Library search’ to find the e-book that you need. Enter your keywords and then use the filters on the left to limit to e-books or  browse through collections in the UEA Digital Library. We also have a help with dowloading page. 

 

Will there be more e-books and other electronic resources during this period?

Yes, we are making more e-books, journals and other resources available to help you study from home. Many publishers are making more resources temporarily available for the next few months so you may find that items you need are more readily accessible. We show these via our Guide to remote access to library resources during the Covid-19 outbreak or in our full A-Z listings.

We are also partnering with the Norfolk Library Service 'Libraries from Home’ initiative.

To join the public library and use online services sign up here (with your Norfolk address), you will receive an email that allows you to use their online services and then a library card in the post. If you already have a Norfolk library card and just need to know your PIN, email libraries@norfolk.gov.uk.  

Customers can download a range of free eBooks, newspapers and audio books.

 

What about physical books? The book I need is on the catalogue ‘in print’, can I still get it?

UEA Library is providing a contactless click and collect service to make physical books available for essential work, research or study. This service is offered on a best efforts basis as a temporary COVID-19 contingency, and is initially available to UEA Students and Staff, INTO students and staff, and students and staff at partner colleges only. To find out more and make a request please go to the online form.

Please be aware that pre-requested items can only be collected from the Library between 13:30 – 16:30 Mon-Fri. The Library building is closed for all other services.

If we are unable to fulfil a click and collect request we will try to purchase an e-book alternative for you if possible. Please request the book you need here: https://portal.uea.ac.uk/library/book-suggestions-form. We are actively monitoring and acting on these requests as they come in. 

If we cannot find you an e-book equivalent and your request relates to a piece of coursework, your lecturer or supervisor may be able to recommend suitable online alternatives.

Your Academic Librarian is also available for help and advice – see Who to contact or email lib.helpdesk@uea.ac.uk

If the book you requested is not already held by the Library and it will still be useful to you in a few months, then you could also resubmit this request once the Library building reopens and is able to receive print again. This is only for material that will be useful long term e.g. for reading list and course materials rather than for dissertation research which may have a more limited time span.

 

Information on borrowing dates for finalists

In order to ensure that students continue to access facilities such as their email account and library services, LTS have extended access for all undergraduate finalists intially through to 31 July and then, for those that need extended access to complete their assessments, LTS will extend access automatically through to 10 September.

It is possible that you may have received an email from the library stating that your items could not be renewed, for which we apologise, but your accounts have now been updated to reflect the 31 July end date, meaning you can continue to borrow from the library via click and collect until then. For those that need extended access to complete their assessments, LTS will extend access automatically through to 10 September If you have any problems accessing your IT account or using the library please contact your LTS Hub.

 

Can I still recommend books to be purchased?

Yes, if an e-book is available we can normally purchase it and make it available within a few days.

If a book is not available for academic libraries to buy as an e-book, we can order print books, but we won’t be able to make them available to borrow for the time being. Please make requests using the book suggestion form

(Please note that not everything available as an ebook on Amazon or via the Norfolk public library's Overdrive service is available for academic libraries to buy.)

 

I do most of my searching for articles on the internet using search engines. Do you have anything that can help me find UEA’s resources?

If you search for materials online, rather than through Library Search, you may find that websites require you to pay for material that you can access for free via the UEA Digital Library, or for which an open access version is available.

The Library Access tool is a browser plugin which will automatically tell you if you are on a website that contains material that the UEA subscribes to, or suggest alternative ways that you can access the content for free. It will also help you to log in to websites. Library Access is great for desktop browsing.

There is a range of browser plug-in tools that find open access content, including tools that work on some mobile devices. If you want more information on tools to support your online searching, please visit the browser tools section of our Digital Toolkit.

 

Can I still make interlending requests?

Whilst we cannot source physical items, we will still try to find you digital versions if available. Requests can continue to be made using the usual interlending request form. Further information about interlending requests

 

Can I still get books or chapters digitised?

Sorry no, we are not able to digitise safely from our own collections and the British Library have suspended their digitisation service as well.

 

Borrowing and returning items

What about the books I have out on loan?

We've just instigated Vacation Borrowing, which means anything you have borrowed will not be required back until this ends, this includes interlibrary loans.  Vacation Borrowing status will remain in place until the crisis is over.  Remember there are no fines to worry about and if your account gets automatically frozen, we can unfreeze it for you - just email lib.helpdesk@uea.ac.uk – we are still here for you behind the scenes.

 

Should I return my books?

We are automatically renewing all borrowed items so there is no need for you to return items to us.

If you are a Final year student or if your Library account has expired and you would like to drop your books off, we have a drop-box outside the main entrance to the Library building. We empty this box twice a week so it may take a little time for these items to be removed from your Library account, but you will receive an email once this is done.

We would like to stress that your health and safety should always come first in these times, so we ask you only to return items if it is safe for you to do so.

As a temporary COVID-19 contingency, we are now offering a free postal book return service through DHL.  This service is offered to UK-based final year students and anyone with an expired library account. 

For further information about the service and details of how to arrange collection of your items please click here.

 

What if my account gets frozen / blocked?

Email lib.helpdesk@uea.ac.uk and we can look into it for you. Remember there are no fines to worry about and if your account gets automatically frozen, we can unfreeze it for you - just email lib.helpdesk@uea.ac.uk – we are still here for you behind the scenes.

 

What alternatives are there to borrowing physical items?

Our Digital Library is very much open and there are a huge number of online resources available to you.  These pages should have links to everything you need as well as contact details for your Academic Librarian.

 

What about borrowing physical books?

If an item is loanable and available in the Library then you can request this using the contactless click and collect request form. If we are unable to fulfil your click and collect request , where possible and available for libraries to purchase, we will look to buy an e-book version for you or suggest an alternative title.

 

Need help?lib.helpdesk@uea.ac.uk or contact your Academic Librarian. Find out more

 

Opening hours

The UEA Digital Library is normally open 24/7. Our email helpdesk, lib.helpdesk@uea.ac.uk will be open Monday-Friday, 9am to 5pm to answer any questions. 

 

The Library building

Why have you closed the Library building?

Following the Prime Minister’s announcement regarding further measures in response to the Coronavirus pandemic, UEA’s Library building is now closed.  The Digital Library and helpdesk services remain available online.

Because, in line with government guidance that all libraries should be closed, we can no longer keep the UEA Main Library building open, nor its satellite at the Queen Elizabeth Hospital.

 

Library IT Suites 

Sorry, these are closed.  Please note that provision may be possible via the student hardship fund to meet the needs of students who have no device on which to access online learning and potentially assessment.  More details

 

Help

I can’t find any e-books on my topic, what should I do?

If we cannot find you an e-book equivalent and your request relates to a piece of coursework, your lecturer or supervisor may be able to recommend suitable online alternatives.

Your Academic Librarian is also available for help and advice – see Who to contact or email lib.helpdesk@uea.ac.uk

 

I am trying to complete an assignment and need some advice on the library resources. Who can help me?

Support remains available from your school’s Academic Librarian for literature searching and making the most of the Library's online resources. Contact your Academic Librarian in the first instance to for support by email or to arrange a 1:1 via skype. See Who to contact or email lib.helpdesk@uea.ac.uk