Library fines are intended to encourage borrowers to return items promptly Library fines are intended to encourage borrowers to return items promptly

If you do not return or renew items before the return date they will become overdue and will start to accumulate fines.

We send courtesy notice prior to due date and overdue reminders by email, but the responsibility for returning items on time remains the borrowers. Prolonged failure to return or renew loans will result in a final overdue notice by post followed by an invoice for the replacement cost of the item(s) plus fines and a handling charge for each item.

How much are the fines?

How do I pay a fine?

How do I check if I have fines to pay?

What happens if I don't pay the fine?

What if I am unable to return items on time?

What if I have a valid reason for not returning items on time?

How do I avoid getting Library fines?

 

How much are the fines?

Fines for overdue items are currently charged as follows:

Loan Type

Fine Rate

Standard Loan

20p per day

7 Day Loan

40p per day

High Demand Collection items

£2 per day

Interlending items

40p per day

DVDs / Videos

£2 per day

CDs

20p per day

Recalled items

60p per day

Locker Keys

£1 per day

 

Please note:

  • Fines can only be paid once you have returned or renewed the overdue item. Until this time the fine will continue to accrue and is non-payable.

  • If you have more than £5.00 in payable fines on your account you will be BLOCKED from borrowing until they have been settled. 

  • The replacement charge for lost keys is £7 plus a handling charge.

  • The replacement charge for lost or damaged CD, DVD or locker key cases is £2 plus a handling charge.

 

How do I pay a fine?

You can pay your fines 24/7 by using the Self-service kiosks on Floor 0 (opposite the Library Helpdesk). Select the ‘Pay Charges' option from the front screen. The kiosks will accept notes or coins and change is available. Please retain your receipt as this is your proof of payment. 

Fines can also be paid by Post; send a cheque made payable to "University of East Anglia" to the Library Helpdesk, University of East Anglia, Norwich, NR4 7TJ. Please write your student / staff number on the back of the cheque.

If the Self-service kiosks are unavailable fines can be paid at the Library Helpdesk during staffed opening hours.

We accept the following methods of payment at the helpdesk till:

  • Cash

  • Credit or Debit card except American Express. Minimum payment £4

  • Cheques (with a valid cheque guarantee card) - payable to the 'University of East Anglia'

Please note that currently we do not have a facility for online or telephone payments.
 

How do I check if I have fines to pay?

You can check your library account in the following ways:

  • Online via ‘Library Account', you will be prompted for your UEA user name and password. Once logged in select the ‘Cash Transactions' link to view a list of fines and other financial transactions.

  • In person via the Self-service kiosks on Floor 0. Select the ‘My Account' option from the front screen and insert your campus card.

  • Online via the Library Portlet. This will display any fines that are currently accruing on overdue material and also fines that are payable on material that has been previously renewed or returned late.

  • By contacting the Library Helpdesk.

  • Weekly emails are also sent as a courtesy to remind of any outstanding fines that are payable. 

 

What happens if I don't pay the fine?

Fines must be paid promptly. Non-payment will result in an invoice being raised with the University Finance Department for the full amount of fines owing, plus a handling charge of £2.00. Prolonged failure to return library material will result in an invoice being raised for the full replacement cost of the material and for any fines due; such invoices will also carry a handling charge of £5.00 for 1 item, £10 for 2 or more.

Please settle all outstanding fines before you go on holiday, leave the university for a period of time (e.g. intercalation, sabbatical, placement) as fines and unreturned material are invoiced throughout the year, including vacation periods.

 

What if I am unable to return items?

If you are experiencing problems in renewing or returning your borrowed items please contact the Library Helpdesk as soon as possible to reach a solution.
 

What if I have a valid reason for not returning items on time?

Please contact the Library Helpdesk where a senior member of staff will be able to listen and discuss individual circumstances.
 

How do I avoid getting Library fines?

Fines can be avoided by:

  • Return items by the due date.

  • Renew your books regularly and ensure you check any emails and reminders which we send you.

  • Don't leave renewing items until the last minute. If someone else has requested one of your items you won't be able to renew it and you will need to return it on its due date.

  • Check your library account on a regular basis to ensure that you have returned all the items which you have borrowed.

  • Don't let friends borrow items from you.

  • Don't take items out for somebody else on your library account.

  • For each item issued using the self service kiosks, there is an option for a receipt. This will show the date by which it must be returned or renewed - keep the receipt in a safe place.

  • Always ensure that you log out of your library account after using the Self-service kiosks. Failure to log out could result in items being issued onto your account by another reader, without your knowledge. This could result in you being liable for replacement costs and fines should the item(s) not be returned.

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