Appeals, Complaints and Discipline
At UEA we have structured processes to ensure we treat students fairly and equitably, however there are occasions when an appeal or complaint is the best way to take something forward. You are encouraged to resolve matters informally before beginning any formal procedure, but we also want you to receive all available support and have your concerns taken seriously. These pages are intended to give you the information and forms you need to take the necessary steps.
You can seek advice from your Adviser, Student Support Services or the Students Union Advice Centre. The Union Advice centre also provides leaflets to help you understand the process of making an appeal or complaint.
Academic Appeals and Complaints
If you need to formally raise concerns about your academic results or circumstances in any taught or research programme, follow the academic appeals and complaints procedure.
Academic Appeals and Complaints Process
An Academic Appeal or Complaint can be made if you wish to raise concerns about an academic decision (e.g. mark, result, degree classification, outcome of a research degree viva or transfer panel), your programme of study or its associated academic facilities.
You can also obtain hard copies of these forms from your Hub. You should also see the Student Union and Student Support Services.
If your Academic Appeal involves plagiarism, the procedure will be slightly different to the general process described above. We recommend first speaking with someone at the Student Union Advice Centre.
If you have concerns about matters which are the responsibility of the university, but which are not directly related to your academic programme, you can make a Non-Academic Complaint. This covers issues such as catering, accommodation or learning support.
In some cases, you may be suspended from placement, study and/or the University if you breach regulations, or if you are being investigated for alleged breaches of regulations.
If you are alleged to have breached University Regulations that are not covered by the Academic Discipline procedures, you will need to go through the Non-Academic Discipline Procedure. This covers breaches in relation to general conduct and behaviour, breach of the general regulations, harassment/bullying and bringing the University into disrepute. It is recommended that you contact the Student Union Advice Centre if you are in this situation, as they can advise and assist you.
The Student Support Services office also holds information on Student Conduct. If you wish to appeal against a decision made by the Student Disciplinary Officer, you should submit a Non-Academic Student Discipline Appeal
Student Professional Misconduct and Unsuitability
If you are on a placement as part of your course, you are bound by the University's Regulations relating to:
Professional Misconduct - behaviour which jeopardises the welfare of a client/patient/pupil
Professional Unsuitability - displaying behaviour incompatible with the behaviour required by the profession
Disciplinary Procedures - students who are alleged to have breached one or more General Regulations may have their case(s) considered under the University’s disciplinary procedures
Forms and Guidance Documents
Guidance and Flowcharts
Regulations and Procedures