Appeals, Complaints and Discipline Appeals, Complaints and Discipline

Appeals, Complaints and Discipline

At UEA we have structured processes to ensure we treat students fairly and equitably, however there are occasions when an appeal or complaint is the best way to take something forward. You are encouraged to resolve matters informally before beginning any formal procedure, but we also want you to receive all available support and have your concerns taken seriously. These pages are intended to give you the information and forms you need to take the necessary steps.

You can seek advice from your Adviser, Student Support Services or the Students Union Advice Centre. The Union Advice centre also provides leaflets to help you understand the process of making an appeal or complaint.


Academic Appeals and Complaints

Student Discipline

Forms and Guidance Documents


Academic Appeals and Complaints

If you need to formally raise concerns about your academic results or circumstances in any taught or research programme, follow the academic appeals and complaints procedure.

 

Academic Appeals and Complaints Process

An Academic Appeal or Complaint can be made if you wish to raise concerns about an academic decision (e.g. mark, result, degree classification, outcome of a research degree viva or transfer panel), your programme of study or its associated academic facilities.

You can also obtain hard copies of these forms from your Hub. You should also see the Student Union and Student Support Services.

 

Plagiarism

If your Academic Appeal involves plagiarism, the procedure will be slightly different to the general process described above. We recommend first speaking with someone at the Student Union Advice Centre.

 

Non-Academic Complaints

If you have concerns about matters which are the responsibility of the university, but which are not directly related to your academic programme, you can make a Non-Academic Complaint. This covers issues such as catering, accommodation or learning support.

 

Appeals and Complaints Forms


Student Discipline

All students are bound by the University’s Statutes, the Student Charter, Regulations, Codes of Practice, Rules and Procedures for the duration of their studies.

 

Suspension

In some cases, you may be suspended from placement, study and/or the University if you breach regulations, or if you are being investigated for alleged breaches of regulations.

 

Academic Discipline

Student Regulations

Plagiarism and Collusion

Cheating in Examinations (See section P onwards)

Professional Misconduct and Unsuitability

Research Ethics and Misconduct

Attendance, Engagement and Progress

 

If you are alleged to have breached University Regulations that are not covered by the Academic Discipline procedures, you will need to go through the Non-Academic Discipline Procedure. This covers breaches in relation to general conduct and behaviour, breach of the general regulations, harassment/bullying and bringing the University into disrepute. It is recommended that you contact the Student Union Advice Centre if you are in this situation, as they can advise and assist you.

The Student Support Services office also holds information on Student Conduct. If you wish to appeal against a decision made by the Student Disciplinary Officer, you should submit a Non-Academic Student Discipline Appeal

 

Student Professional Misconduct and Unsuitability

If you are on a placement as part of your course, you are bound by the University's Regulations relating to:

  • Professional Misconduct - behaviour which jeopardises the welfare of a client/patient/pupil

  • Professional Unsuitability - displaying behaviour incompatible with the behaviour required by the profession

  • Disciplinary Procedures - students who are alleged to have breached one or more General Regulations may have their case(s) considered under the University’s disciplinary procedures

 

Regulation 14 (Professional Misconduct and or Unsuitability

UEA Procedure for dealing with allegations of professional misconduct and unsuitability

 


Forms

Forms - Academic Appeals and Complaints Forms (includes Guidance)

Forms - Non-Academic Student Discipline Appeal Forms

Non-Academic complaint forms are handled by the Student Support Service

Guidance and Flowcharts

Academic Appeals and Complaints Guidance for Staff and Students

Flowchart - Academic Appeals Process

Flowchart - Academic Appeal against a Penalty arising from Plagiarism

Flowchart - Academic Appeal against Guilty Verdict arising from Plagiarism

Regulations and Procedures

Non-Academic Complaints procedure

Guidelines on the suspension of students

Plagiarism and Collusion

Cheating in Examinations (See section P onwards)

Professional Misconduct and Unsuitability

Research Ethics and Misconduct

Attendance, Engagement and Progress

Regulation 14 (Professional Misconduct and or Unsuitability

UEA Procedure for dealing with allegations of professional misconduct and unsuitability