Performing a File Sync
Firstly locate the Sync Centre icon in the bottom right hand corner of the taskbar and double click it to open.
You will then be presented with the sync window below.
Then right click on the offline folder icon and select ‘Sync Offline Files’. This will then initiate the sync.
Once the sync is complete you will be informed if there are any issues below the progress bar. Click on the conflicts link to see what they are.
To resolve an issue right click on the file in question and select ‘View options to resolve’
More often than not you will receive the prompt below.
If this is the case you always want to choose the option to keep the version on the computer as this file has not synced properly.
Continue to do this with all the conflicting files until you have a full sync.
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If you do run into problems please contact the IT Helpdesk (email@example.com)