Central Filestore FAQs Central Filestore FAQs

Personal filestore

How much personal filestore do I get?
By default, Undergraduates, Taught Postgraduates and INTO Norwich students receive 5GB. Staff get 10GB and Research Postgraduates get 50GB. Read more

How can I tell how much of my filestore I've used up?
If you are using Windows, open your U: drive in an Explorer window. Highlight all the files and folders, then right-click and select Properties. A Properties dialog appears and then counts up the amount of space used by your files. Alternatively, you can contact the helpdesk, and they will be able to tell you how much space you have used.

Will you send me a warning before the filestore fills up?
No. When you've filled up your filestore you'll find that you can no longer save or delete files. When this happens, contact the helpdesk. They will arrange to increase your filestore for a couple of weeks so that you can archive or delete files and bring your usage back within your allocation.

How do I connect to my personal filestore when on campus?
Using a standard staff or student desktop PC, select Start > All Programs > UEA Network Applications > Connect to UEA Filestore.

How can I connect to the central filestore from off campus?
Please see How to access your central filestore through the internet

What should I do if my U drive is not connected when using a PC in an ISD managed IT Area or a staff PC? 
Please follow these steps: Click on Start > All Programs > UEA Network Applications > Connect to UEA Filestore. Select Drive U. Select Share Type Central filestore and for Share name enter your IT Username.

How do I archive files off my personal filestore? 
You can archive files which you want to keep onto any alternative storage media such as CD, data stick or your local hard disk. Remember that those files will then only be available from the media. If you want to be sure that you do not lose them, you should make another copy on different media, or perhaps consider increasing your personal filestore. Files which you do not need to use again should be deleted.

I've got a lot of free space on my PC's hard drive. Why shouldn't I use that?
The files on the hard drive on your PC are not automatically backed up, and therefore you may lose them if the machine or hard drive is lost. You also can only access the files on your hard drive when you are connected to that machine, and these may not be available when you are off site or working on another machine.

I've filled up my personal filestore. Can I get some more storage?
Yes, this is available for staff and PGR students, contact the Staff Helpdesk with these details. UG and PGT students are not able to extend their personal filestore.

How much does extra personal storage cost?
£40.25 for 10GB extra per year. Full price list

Shared filestore

I need a large amount of storage to share with a project team. Can you help sort this out? (We only need the storage for 3 years) 

Yes, download, print, and complete this form to register your request. Send it to the ITCS Systems Team (itcs.systemsteam@uea.ac.uk)

I need to organise shared file space for my department. How do I do this?
Complete this form and return it to the ITCS Systems Team (itcs.systemsteam@uea.ac.uk)

How do I manage permissions on the file space?
The IT support staff in your Faculty or Department can arrange the permissions on the file space.

How much does shared filestore cost?
This varies according to how much space you require and for how long, e.g. 50GB for one year costs £115. Use this spreadsheet for working out costs for additional personal storage and group shared storage. For more detailed calculation of costs for HBA attached servers, Fibre Channel storage and backup charges, please use this cost calculator.

Why is UEA storage so more expensive than that from computer retail outlets?
Domestic storage like usb or internal hard drives have no resilience or backups and are not designed to run continuously and provide high performance.

Storage at UEA is based on IBM enterprise storage.

In the event of a disk failure no data is lost as a raid 6 array can lose 2 disks with no data loss, data is immediately written to a hot spare to maintain resilience, the failure is reported to IBM and replaced by the operation team with no downtime or data loss.

The storage also has dual PSUs and data connections with data center UPS power and generator backup.

Data is backed up to tape each night with both on and offsite copies.

Further information