News from IT Services News from IT Services

Our new on-line IT Service Potal is coming in March

Our new on-line Service Portal Launch In March, ITCS are launching a new online self-service portal to help you easily request services from ITCS, log and track IT issues, and find useful IT...

Eduroam update

Please note that on Friday the 3rd of December between 08:00 and 17:00 no new devices will be able to connect to Eduroam. Existing Eduroam connections will NOT be affected by the...

SITS/e:Vision

Please note that the planned update to e:Vision /SITS on Fri 29th November has been postponed. The new date is likely to be the 1st and 2nd of Feb 2020.

E-Prints System - Non-Availability

E-Prints System - Non-Availability due to application upgrade and installation on new servers 19 th to 21 st November 2019 inclusive   We will soon be installing new servers and...

Eduroam Wi-Fi is changing

      As part of a programme to improve access to digital services across the campus, the way staff and students authenticate onto Wi-Fi is being improved. New staff...

Planned Changes to Office 365 Email in May 2019

As part of our ongoing commitment to improving the security of the UEA’s email systems, ITCS will be making two small amendments to the way that email messages are displayed in your Inbox to help...

IT Service Desk Christmas Opening

Friday the 21 st  December: 6pm IT Service Desk Telephone lines close, 7pm IT Service Desk in the Library closes. 22 nd December to 1 st January – CLOSED During the closure, ...

IT Staff Survey Win £25 Amazon voucher

Staff are invited to take part in the 2018 UEA Staff IT Satisfaction Survey. We want to know what you think about IT at UEA and filling in the survey could win you one of four £25 Amazon...

Student printing unavailable 09:00-12:00 17/12/18

PaperCut/PrintPlus are being upgraded on Monday the 17 th December from 09:00 until 12:00. This upgrade is required to maintain system security and functionality. This will impact on both...

Shared data storage updates.

The current file serving solution for home directories and departmental shares is now end of life. Over the next few weeks we will be migrating shares and home directories, this is being done...

Service Alert - Internet Interruption - 24 July 2018 11am

The Internet connection to the university will be subject to up to a minute break between 11am and 11:10am on Tuesday 24th July whilst equipment is upgraded.  This may cause short-lived...

Ticket Logging Unavailability - Overnight 29/05/18

Please be aware that we will be upgrading our ticket logging and IT Service Management system, Cherwell, between 8pm 29 May and 8am 30 May 2018. This upgrade will allow us to start implementing...

Complete - Voicemail Server Upgrade - 05/04/18

This work has now been successfully completed. During the morning of Thursday 5 April an upgrade of our voicemail systems will be carried out that will involve shutting down the...

SITS/e:Vision unavailable: 27/03/18, 8am - 9am

Owing to essential server maintenance, SITS Client and e:Vision will be unavailable on Tuesday 27 March between 8.00am and 9.00am. Our stakeholders have been advised and messages have been added...

SITS and e:Vision Security Patching

We have recently been carrying out some mandatory updates to our Student Information System in order to comply with regulations set out by the Payment Card Industry (PCI) Security Council. ...

UEA Email Encryption

UEA IT Services have implemented Office 365 Email Encryption (OME) to encrypt outgoing emails that contains the specific key word #ueaencrypt within the subject field. This will ensure that any...

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