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Ticket Logging Unavailability - Overnight 29/05/18

Please be aware that we will be upgrading our ticket logging and IT Service Management system, Cherwell, between 8pm 29 May and 8am 30 May 2018. This upgrade will allow us to start implementing...

Complete - Voicemail Server Upgrade - 05/04/18

This work has now been successfully completed. During the morning of Thursday 5 April an upgrade of our voicemail systems will be carried out that will involve shutting down the...

SITS/e:Vision unavailable: 27/03/18, 8am - 9am

Owing to essential server maintenance, SITS Client and e:Vision will be unavailable on Tuesday 27 March between 8.00am and 9.00am. Our stakeholders have been advised and messages have been added...

SITS and e:Vision Security Patching

We have recently been carrying out some mandatory updates to our Student Information System in order to comply with regulations set out by the Payment Card Industry (PCI) Security Council. ...

UEA Email Encryption

UEA IT Services have implemented Office 365 Email Encryption (OME) to encrypt outgoing emails that contains the specific key word #ueaencrypt within the subject field. This will ensure that any...

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