Vision for The IT Service Desk and IT Support

Our vision is to provide a professional customer-focused, single point of contact for IT advice and support, and be recognised as an excellent service provider by University staff, students and visitors.

Mission statement for The IT Service Desk and IT Support

Our mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of the University through the provision of timely, consistently high quality and professional IT support at every customer contact, underpinning the University’s strategic plan.

We will achieve this through:

  • Delivering a proactive, knowledgeable and reliable service offering advice and support.
  • Offering a variety of contact methods to suit our customer’s needs, including telephone, self-service, in-person and email.
  • Supporting and developing our staff to ensure we deliver an excellent quality service.
  • Working with stakeholders to understand the needs of our customers.
  • Continually developing and improving our services and processes.
  • Taking positive action to maintain a high level of customer satisfaction.

Our monthly Key Performance Indicators can be viewed via our KPI page.