FAQs FAQs

What is a DPA compliant set-up?

The Data Protection Act (DPA) is a statutory requirement to ensure personal data is handled appropriately. Devices marked as compliant at set-up meet the minimum technical controls. The user is responsible for ensuring compliance with the DPA.

 

What Operating Systems (OS) does UEA use? 

The University supports three main operating systems, Windows, OS X and Ubuntu. Windows 10 is installed on all new Windows devices. Old versions of operating systems no longer supported by vendors are not supported. To remain connected to the UEA wired network your device must be using a supported operating system.

 

What is the UEA domain?

The UEA domain is a collection of servers, computers, printers and other IT equipment that allows you to sign in to connect to UEA services. Devices on the UEA domain receives updates and patches to keep them, your data, and the University network secure.

 

What is the UEA inventory?

The University has a responsibility to maintain an inventory of all computers purchased by the University. IT Services deploy agents on UEA hardware to help gather inventory information. Inventory information is used to inform purchasing decisions, budgets and is used to calculate insurance premiums.

 

Does UEA use device encryption?

All new desktops and laptops are encrypted to help protect data. If a device is lost or stolen, the University can wipe the data remotely.

 

How does UEA deploy Operating System Updates?

Updating (patching) our deployed operating systems is essential to keep your device and data secure. UEA Windows devices connected to the UEA domain and are patched automatically. Apple devices and UEA off-campus devices are not patched automatically. The user is responsible for patching these devices. Windows devices should be brought to campus regularly to receive deployed updates via a wired Ethernet connection. Managed Apple devices will receive notifications when updates are available. 

 

Does UEA automatically patch/update my apps/software?

Patching of applications is essential to keep your device and data secure. Where this is not automated, the user is responsible for updating software.

 

What is AppSense?

AppSense is an application that prevents PCs from running malware and ransomware. It also allows you to have elevated privileges to run certain applications giving users more control.  

 

What devices should be connected to the UEA wired network?

All desktop and laptop devices that need to connect to the UEA wired network must be on the UEA domain and be regularly patched.

 

What is 'Eduroam' Wi-Fi?

This allows users to access the internet through a single Wi-Fi profile and set of credentials. Eduroam is available extensively worldwide across academic institutions. When you visit another academic institution using the Eduroam Wi-Fi system you will be able to connect to the internet.

 

Are other Wi-Fi networks available at UEA?

Visitors can use 'The Cloud' Wi-Fi network to access the internet across campus.

 

What is the UEA VPN?

UEA Virtual Private Network (VPN) can be used by UEA staff to connect to specific devices or services. 

 

What is UEA DirectAccess (DA)?

The University supports three main operating systems, Windows, OS X and Ubuntu. Windows 10 is installed on all new Windows devices. Old versions of operating systems no longer supported by vendors are not supported. To remain connected to the UEA wired network your device must be using a supported operating system.

 

Where can I store my files?

Personal File-store

The UEA personal files-store provides a network space to keep files. No files should be stored locally on a device. This personal file-store can be access from any managed UEA computer. To access this service when off-site you will need to use the UEA VPN.

UEA shared network drives

UEA storage space for faculties, schools and departments. This includes research file store. No files should be stored locally on a device.

 

Office365 OneDrive

Access to Office365 is available to UEA staff and students on any device whether UEA owned or personally owned. Office365 provides email, online versions of Word, Excel, Powerpoint and collaboration features.

 

Corporate Windows Apps

UEA runs a number of corporate applications for business areas such as finance and student records. These are deployed to secure devices on the UEA wired network.

 

Can I install software without a technician?

A large number of Windows applications are available for self-service install via the UEA Applications Catalogue.

 

What printing is supplied to staff?

UEA staff print on devices connected to the UEA wired network.

 

Is anti-virus software used at UEA?

All desktop and laptop devices purchased by the University will have anti-virus software installed and it is regularly updated.

 

Can I request to have elevated permissions?

Yes, Administrator rights can be set-up if they are required. Administrator rights increases the risk of a security breach on the device and also exposes the wider network. 

 

Can I use 'Parallels' on a MacOS device?

No. Parallels allow Windows to run from with on an Apple MacOS device. Parallels is not supported at UEA. The University Microsoft license does not cover parallels and it is not possible to manage regular updates of the Windows O/S within a parallel environment.

 

I have seen a Windows device not on the UEA Buyer's Guide, can I buy that instead?

All the devices on the Buyer's Guide are compatible with the University's IT services and licenses. The University tries to balance choice against selecting a smaller range to benefit from greater discounts. Devices are regularly reviewed and new options can be considered. 

 

I have seen a device cheaper elsewhere. Why can't I buy that?

No. The University is required to select suppliers through competitive tenders and enters procurement contracts designed to deliver the most advantageous package. The University risks exposure to legal challenge if staff purchase outside of these agreements.

It is difficult to draw direct comparisons between devices you see elsewhere. The specification may look the same but cheaper devices will often have consumer quality parts that are less reliable. Warranty arrangements may also differ.

 

What is Casper? Do I have to have this on a device the University purchases? Colleagues who bought Apple devices previously don't have this installed.

Casper is used to provide inventory information, install anti-virus and Office software. It allows self-service install of applications and devices can be secured or wiped remotely if they are lost or stolen. It allows the University to patch Apple devices but this is not enforced.

 

I want to buy an iPad. Is there a UEA configuration?

Yes. Casper is installed on all UEA IPad. It provides inventory information, MS Office software and allows access to self-service install of applications only. Casper can be used to wipe the device remotely if the device is reported as lost or stolen. No other configuration changes to IPads are made by UEA.

 

Can I share an iPad with colleagues using a generic account?

No. iPads have been designed for use by individuals, it is not possible to create multiple accounts. UEA has an obligation to ensure individuals login. In the event of an information security incident or police investigation it is essential that individuals can be identified. 

 

What applications can I install on an 'off-campus' device?

You can install any application your faculty, school or department has a licence for. UEA has a number of site licences for applications that allow you to install them on UEA devices used away from the University. See learn.uea.ac.uk 'UEA software download' for details. You will not be able to access the UEA Applications Catalogue.

 

Use Cases

I work in an office and need a standard device

In most cases a Windows desktop is the best option providing performance and full compatibility with University services.

 

I work on campus but need to take a device off-site regularly for short periods of time

Both Windows and Apple laptops set-up so that they are connected to the UEA wired network may be suitable. You will have access to the full set of IT services and your device will receive security updates. When you are away from UEA you will still receive security updates and be able to connect to key services.

 

I work away from campus for long periods and need to be able to install applications or control settings while I am away

Select an 'Off-campus' set-up. If you want a Windows device, it will have a non-UEA version of Windows. You will not be able to connect to the UEA wired network. You are responsible for patching the device. ITCS will set-up the device and manually encrypt it. The encryption key will be stored by ITCS. Users are responsible for not removing encryption.

If you have an 'Off-campus' set-up but want to connect to the UEA wired network, please contact the IT Service Desk. Your device will need to be wiped and rebuilt. Data will need to be checked for malware during this process. A rebuild will take approximately one whole day. Devices can also be re-configured to become 'off-campus' - please allow plenty of time if you are due to travel to allow IT Support to complete this work before you leave.

By selecting an 'Off-campus' device, individuals and the faculty, school or department they work for accept accountability for managing the device and data stored on it appropriately. You will be aware of the guidance available here.

I am a researcher and work with large data sets. Can I use USB/external storage devices?

Yes, this is possible. It is UEA’s responsibility to manage and protect the data it works with appropriately. USB and external storage devices can be used but the value and type of data being stored needs to be considered.

The University provides systems that are more secure than using local storage solutions. The impact of lost or stolen data varies but can damage the University. 

 

I work with sensitive data. Does this change what device I can use or how it is set-up?

Yes, depending on the classification of the data you are working with. Statutory regulations and controls require certain conditions to be met. Please review advice and guidance on data security.

Speak to your IT Support Manager for further guidance.