IT Account IT Account

When you begin studying or working at the UEA an IT account will be created for you. This page contains further information about your IT account here at the UEA.

Student IT Account Staff IT Account

 

Student IT Account

Your IT account is created using the information you provided during your initial registration process where you will have also been asked to set your password.

 

Login Details

If You Forget Your Password

Password Security

Account // Data Security

What happens to your account when you leave UEA?

 

Login Details

Your IT account consists of a username and password. Using this username and password you can login to any computer at UEA (barring local restrictions) be it a Windows, Mac OSX or Linux machine.

Usernames typically consist of three letters followed by the last two digits of the year you started your studies, followed by a further three letters, e.g. abc17xyz@uea.ac.uk.

If you enter your username or password incorrectly three times or more you will be locked out of your account for about 30 minutes after which it will be automatically unlocked and you can try again. If you need to access your account sooner than the 30 minutes you can contact the IT Service Desk who will be able to unlock your account after verifying your identity.

All students and other persons authorised to use UEA computing facilities must abide by the Conditions of Computer Use. These are necessary in order to ensure that the University complies with relevant legislation and the Joint Academic Network (JANET) Acceptable Use Policy, and also to protect users themselves.

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If you forget your password

You can reset your password at the UEA Identity Management website, SPOT. Before you can have the ability to reset your password you need to setup your site verification information. This can be down by doing the following:

  1. Login to the UEA Identity Management website, SPOT.
  2. From the menu on the left select 'Set Security Information'.
  3. Choose a verification image and word then select three memorable questions with answers.

If you have not setup your verification information you will need to contact the IT Service Desk who can reset your password manually after verifying your identity.

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Password Security

It is important that you keep your password secret. Do not write your password down or tell it to anyone else.

Be sure to change your password regularly to maintain the best security. IT Services may enforce a password reset on your account if we believe that your security has been compromised or as part of a regular password refresh cycle.

Remember the UEA will never ask for your password either by email or over the phone. If you have any doubts about an email you have received just delete it.

Always keep alert for Spam and Phishing emails. Never open attachments from unknown senders and don't click on links to suspicious websites.

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Account // Data Security

Keeping your IT account and data secure is essential. One of the best defenses is to ensure your have Anti-Virus systems installed on your computers. Good examples of this is the built in Windows Defender on Microsoft machines, Kaspersky, Bit Defender, Norton and Symantec. Many Anti-Virus suppliers offer free trials of their products. Also check out Malwarebytes and Ad-Aware for protection against malware.

Be vigilant of your devices. Keep them with you at all times and enable password and location features when Available (e.g. Find My iPhone).

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What happens to your account when you leave UEA?

When your course comes to an end you will lose access to the majority of IT Services at the UEA. Access to e:Vision, Blackboard and the Library will end as well as the ability to connect to eduroam. You will still have access to your UEA email account for 45 days after your course end date. After the 45 days grace period your email account will be deactivated and you will no longer be able to access your emails. If you require your emails after your leave UEA you can save them as a .pst (archive) folder which you can then add to your personal email account.

If you still require access to your UEA IT account (for resits etc.) you will need to contact your School Hub to discuss your requirements.

 

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Staff IT Account

Your IT account is created using the information provided by HR. We will have your account ready and waiting for your start date, as long as the relevant information is available.

If you believe the details we have are incorrect please email HR at hr@uea.ac.uk or visit the self-service portal at myview.uea.ac.uk. Using MyView you can view and change your personal details, emergency contacts and bank details. You can also view your online payslips.

All staff and other persons authorised to use UEA computing facilities must abide by the Conditions of Computer Use. These are necessary in order to ensure that the University complies with relevant legislation and the Joint Academic Network (JANET) Acceptable Use Policy, and also to protect users themselves.

 

Login Details

Logging In

If You Forget Your Password

Security // Password Resets

What happens to your account when you leave UEA?

 

Login Details

Your IT account consists of a username and password. Using this username and password you can login to any computer at UEA (barring local restrictions) be it a Windows, Mac OSX or Linux machine.

Usernames typically consist of three letters followed by the last two digits of the year you started your studies, followed by a further three letters, e.g. abc17xyz@uea.ac.uk.

Visit or call the IT Service Desk to receive your username and password. We will ask for some key information to verify your identity. You will be issued with your username and a temporary password.

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Logging In

When you first log in you will be asked to change your password. A password must follow the following rules:

  • Must be a minimum of eight characters long.
  • Contain an uppercase letter.
  • Contacting a lower case letter.
  • Contain at least one number.
  • Not contain any symbols.
  • Not begin with a number.

You can change your password at any time by selecting CTRL, ALT and DEL on your keyboard and selecting 'Change Password (Windows computers only). If you experience problems logging in please contact the IT Service Desk.

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If You Forget Your Password

You can reset your password at the UEA Identity Management website, SPOT. Before you can have the ability to reset your password you need to setup your site verification information. This can be down by doing the following:

  1. Login to the UEA Identity Management website, SPOT.
  2. From the menu on the left select 'Set Security Information'.
  3. Choose a verification image and word then select three memorable questions with answers.

If you have not setup your verification information you will need to contact the IT Service Desk who can reset your password manually after verifying your identity.

Top

 

Security // Password Resets

It is important that you keep your password secret. Do not write your password down or tell it to anyone else.

Be sure to change your password regularly to maintain the best security. IT Services may enforce a password reset on your account if we believe that your security has been compromised or as part of a regular password refresh cycle.

Remember the UEA will never ask for your password either by email or over the phone. If you have any doubts about an email you have received just delete it.

Always keep alert for Spam and Phishing emails. Never open attachments from unknown senders and don't click on links to suspicious websites.

Top

 

What happens to your account when you leave UEA?

Your computer and email account will be frozen from your contracted end date. Once the account is frozen you may not use it to access any UEA IT facilities, i.e. networked PCs, eduroam, central filestore, UEA OneDrive, Office 2016 free installed software on personal devices or your email account.