IT SERVICE MANAGEMENT TOOL (CHERWELL) IT SERVICE MANAGEMENT TOOL (CHERWELL)

ISD SERVICE CATALOGUE: S03-31

Hosting and maintenance of incident, service request and problem management for IT Support across the University.
 

HOW TO ACCESS THE SYSTEM

Online at

https://itsupport.uea.ac.uk for customers

https://itsupport.uea.ac.uk/cherwellclient for support administration

Level of access is controlled by AD groups

 

DATA OWNERS

ISD Service Desk Manager and Assistant Director of CIS

 

WHO TO CONTACT FOR TRAINING AND SUPPORT

Customer interface: contact the ISD Service Desk

Admin interface: Training will be provided by Service Desk staff if required.

 

WEB CONTENT DISPLAY

Software: Cherwell Service Management 8.1.2
Hosting: External by Cherwell
Supplier: Cherwell Software Ltd, Delta 1200, Delta Office Park, Swindon, SN5 7XZ