CUSTOMER RELATIONSHIP MANAGEMENT (RAISERSEDGE) CUSTOMER RELATIONSHIP MANAGEMENT (RAISERSEDGE)

ISD SERVICE CATALOGUE: S08-14

Hosting, maintenance and development of the system for the Alumni office, MAC, REN and Faculty offices to enable management of relationships with graduates and external people and organisations associated with the University 

Hosting, maintenance and development a web Portal for Alumni.

 

DATA OWNERS

Data is owned by the department that owns each record on the system:

Alumni data - Marketing and Admissions Services (MAS)
Research and Business contacts - Research, Enterprise and Engagement Office (REN)
Careers contacts - The Careers Centre (CCEN)

 

WHO TO CONTACT FOR TRAINING AND SUPPORT

IT Helpdesk staff should be your first point of contact for any help or support required with this software.

 

SUPPORT / TRAINING DOCUMENTATION

This system is not for general access. Support and training documentation will be added to a Portal Organisation "Raiser's Edge CRM".

 

SUPPORT LEVEL

Out of Hours Monitoring: No
Recovery Time Objective: 48hrs
Recovery Point Objective: 24hrs
 

PORTAL ORGANISATION

All users will be added to a Portal Organisation "Raiser's Edge CRM

 

SUPPLIER/INFRASTRUCTURE DETAILS

Software: Raisers Edge
Version:  7.91.5056.21
Hosting:  Internal
Supplier:  Blackbaud Europe Ltd, The Tower Building, 11 York Road, London, SE1 7NX