ARM Operations Call Logging (Enterprise Service Desk) ARM Operations Call Logging (Enterprise Service Desk)

WHAT IS THE SYSTEM?

Call logging software used to ARM Operations for logging calls and queue management.

 

HOW TO ACCESS THE SYSTEM

UEA has a limited number of licences for this system. Requests to use this software should be made via the IT Helpdesk.

 

WHO TO CONTACT FOR TRAINING

Training will be provided by by IT Helpdesk staff if required.

 

WHO TO CONTACT FOR SUPPORT

IT Service Desk staff should be your first point of contact for any help or support required with this software.

 

SUPPORT / TRAINING DOCUMENTATION

Documentation will be provided at the time of training and is available on the ISD Intranet.

 

PERFORMANCE

Currently only used by ARM Operations

 

SOFTWARE / INFRASTRUCTURE DETAILS

Software supplied by Tribal