The Wi-Fi network at the UEA is called eduroam (education roaming). eduroam is the secure, world-wide roaming access service developed for the international research and education community. 

eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus, and when visiting other participating institutions by simply using their device. For eduroam to work in other institutions you need to have set it up on your device first at UEA.

Below are instructions on how to get your device connected to eduroam.

Please don’t try to reconfigure your eduroam connection on a UEA managed device. ITCS will automatically configure this for you, in due course.

 

If you have a Huawei, Chromebook or are using Windows 10S operating system or a Linux OS, ITCS will be in touch with you to provide instructions tailored to your device.

Android

  1. Go to the Wi-Fi screen under Settings or the icon on your device. Tap and hold any existing eduroam entry and choose Forget to remove the existing connection.
  2. Join setup-UEA-wireless from the list of available networks in WiFi settings.  
  3. Open Chrome and type in eduroamsetup.uea.ac.uk You may be asked to reprovision your device here.
  4. Step 1 of 3 – Install QuickConnect from Google Play
    1. Input your username in the format abc19xyz@uea.ac.uk and your UEA password. Read through the terms of use, select I accept the terms and conditions and tap Log In
    2. Tap Install QuickConnect to begin installing the certificate onto your device.
    3. You will be directed to the Play Store to install the ClearPass QuickConnect app.  Tap Install QuickConnect to install the app.
    4. Once installed, Open the ClearPass QuickConnect app. If you are asked to select a network to configure, chose the University of East Anglia one.  
    5. Read the QuickConnect disclaimer then touch Continue.  
    6. You will need to Allow the application access to your ‘photos, media and files’ to ‘make and manage phone calls’ and ‘access this device’s location’. Without these permissions the installation may fail.  
    7. Tap University of East Anglia from the network to configure list.
    8. Make sure the application goes back to Google Chrome.
    9. Step 2 of 3 – Download eduroam profile
  5. You’ll be presented with a box to download eduroam profile.
    1. Tap on this box and select Download
    2. Tap Install Network Profile on Google Chrome
  6. Step 3 of 3 – Download and Open quick1x.networkconfig file  
    1. Download and open the quick1x.networkconfig file  
    2. QuickConnect will now configure your device and connect you to eduroam. Click OK.
  7. Go back Wi-Fi settings and check eduroam is connected. Tap and hold setup-UEA-wireless, choose Forget Network to remove this connection to complete the setup.

You should now be successfully connected to the Wi-Fi at UEA. If you have any problems, please visit the IT Service Desk in the library.

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iOS Mobile Devices

  1. Navigate to Settings, General then Profile. Open the existing eduroam profile, tap Remove Profile. Follow the onscreen instructions to remove this connection
  2. Return to the Settings screen, click on Wi-Fi then join the setup-UEA-wireless network. 
  3. Open Safari and go to eduroamsetup.uea.ac.uk. Input your username in the format abc19xyz@uea.ac.uk and your UEA password. Read through the terms of use, select I accept the terms and conditions and tap Log In.
  4. Step 1 of 4 – Download your device certificate
    1. Tap Download Certificate to begin installing the certificate onto your device.
    2. Tap Allow, you may have to choose the device you are configuring e.g. iPhone. Tap Close the profile downloaded window.
  5. Step 2 of 4 – Download eduroam profile
    1. Tap Download ‘eduroam’ Profile to begin installing the network profile onto your device. 
    2. Tap Allow, you may have to choose the device you are configuring e.g. iPhone. Tap Close when the profile has downloaded.
  6. Step 3 of 4 – installing the certificate and profile 
    1. Go to Settings, General, Profile and select the UEA ‘eduroam’ device enrolment entry to view the profile. Click Install on the top right-hand corner and follow the onscreen instructions. 
    2. Input your device passcode then follow the onscreen instructions to install the certificate and profile. One complete tap Done
  7. Step 4 of 4 – Connecting to ‘eduroam’ Wi-Fi
    1. Go back to the Wi-Fi tab under Settings and select eduroam from the list of networks. When the blue tick appears you should now be successfully connected to the Wi-Fi at UEA. 
    2. Still in the Wi-Fi tab, click the blue (i) information symbol next to the setup-UEA-wireless connection, choose Forget this Network.

      You should now be successfully connected to the Wi-Fi at UEA. If you have any problems, please visit the IT Service Desk in the library.

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Windows PC

  1. Bring up the list of available Wi-Fi networks and connect to setup-UEA-wireless.

  2. Once connected this should automatically open your browser and redirect you to the setup page for eduroam. If it does not automatically redirect you navigate to setupeduroam.uea.ac.uk.

  3. Read through the Conditions of Computer Use, select the tick box and tap Start.

  4. Select and download the NetworkWizardLoader.exe. Once complete select the downloaded file to Open.

  5. Windows SmartScreen message may pop up, select Run.

  6. Unput your UEA username in the format abc17xyz@uea.ac.uk and password in the Cloudpath setup wizard. Select Continue.

  7. The wizard will run through the setup and configure your PC for the connection. Once this has been completed is will show the Successfully Configured message. Select Done.

  8. From the list of available Wi-Fi networks select eduroam and Connect.

  9. Input your UEA username (in the format abc17xyz@uea.ac.uk) and password in the Windows Security popup.

    You should now be successfully connected to the Wi-Fi at UEA. If you have any problems, please visit the IT Service Desk in the first instance.

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Mac OS

  1. Connect to the setup-UEA-wireless network

  2. Go to setupeduroam.uea.ac.uk in your browser. Read through the Conditions of Computer Use, select the tick box and click Start.

  3. Enter your UEA username in the format abc17xyz@uea.ac.uk. Select Continue.

  4. Click the link to download the Certificate then click the link to download the ‘eduroam’ profile. This will download each item.

  5.     

  6. Click the link to install the network profile. This will download and automatically open.

  7. Select Continue to install the eduroam profile. Installing this will keep your device secure when connected to eduroam.

  8. Select Continue.

  9. You may get asked to enter your security password for your Mac.

  10. From the Wi-Fi dropdown check eduroam has now connected.

    You should now be successfully connected to the Wi-Fi at UEA. If you have any problems, please visit the IT Service Desk in the first instance.

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Visitor Wi-Fi Access

Visiting friends and family can make use of 'The Cloud' Wi-Fi by signing up for an account. This is the same service that you see in hotels, restaurants and shopping centres. Just connect to 'The Cloud' Wi-Fi network and open your browser. Instructions will appear to help you setup an account or login if you are already registered.

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