Current protocols, policies and procedures for our services and responsibilities Current protocols, policies and procedures for our services and responsibilities

  Class Description


Policies and procedures for conducting University business

Codes of practice and procedural rules can be found within the Document library section on the Learning and Teaching Service web pages.

Procedures for handling requests for information can be found on the Freedom of Information web pages.


Procedures and policies relating to academic services

The current student section of the Learning and Teaching Service web pages contain information covering all aspects of a student's University journey, including:

  • Enrolling on modules
  • Assessment
  • Academic appeals and complaints
  • Equal opportunities
  • Discipline and professional misconduct and unsuitability

Regulations for all categories of courses, including information on student assessment, can be found on the UEA Calendar.


Procedures and policies relating to student services

The UEA Calendar contains the following regulations:

  • Admission requirements for UG and PGT programmes.
  • General regulations for students
  • Submission of work for assessment
  • Student accommodation
  • Disciplinary
  • Complaints
  • Academic complaints
  • Academic appeals

Student Services policy documents are available from the Student Support Service web pages.

Further details regarding undergraduate and postgraduate admissions can be found on the Admissions Recruitment and Marketing web pages.

The Planning Office web pages contain details relating to Registration and student records.

The Accommodation Office web pages contain information regarding accommodation in student residences.


Procedures and policies relating to human resources

The Employee Information section of the Human Resources web pages contain information regarding:

  • Terms and conditions of employment
  • Consultation with trade unions
  • Grievance procedures
  • Disciplinary procedures
  • Harassment and bullying guidelines
  • Public interest disclosure policy
  • Family friendly policies
  • Probation, appraisal and staff development policies and procedures
  • Equal opportunities and diversity
  • Health and wellbeing

The Centre for Staff and Educational Development web pages contain information regarding:

  • University policy for staff and development training
  • Induction
  • Appraisals
5.5 Pay policy statements Information will be available in due course.


Procedures and policies relating to recruitment

The Human Resources web pages contain information regarding policy, statements, procedures and guidelines relating to recruitment.

Current vacancies are listed on the Human Resources web pages.


Code of conduct for members of governing bodies

The document UEA Council: Guidance for members (orange book) is accessible online from the Committee Office web pages. 

The University expects members of Council to abide by the Guide for Members of Governing Bodies of Universities and Colleges in England and Northern Ireland.


Equality and diversity

The Equality & Diversity Office web pages contain policies, statements, procedures and action plans relating to the provision of equal opportunities with respect to age, race/ethnic origin, gender, religion and belief, sexual orientation, and disability.


Health and safety

Information regarding the University's health and safety policy can be found on the University Safety Service web pages.


Estate management

The Estates, Property & Facilities Division web pages contain information regarding:

  • Policies and strategies; including  UEA's Environmental Policy statement
  • Facilities/services; including building maintenance, grounds, security, travel and transport


Complaints Policy

The Learning and Teaching Service web pages contain student appeals and academic complaints procedures.

The Human Resources web pages contain policies and procedures governing complaints and grievances by staff.


Records management and personal data policies

The Information Services web pages contain information regarding:

  • ICT and security policies
  • Data protection policies
  • Records management policies
 5.13 File plans Information will be available in due course.


Research policy and strategy

The Research and Innovation Services' Research Integrity webpages contain information regarding the University's:

  • Research Ethics Policy
  • Guidelines for good practice in research
  • Procedures for dealing with allegations of misconduct in research 

The Membership of the University Research Ethics Committee (U-REC) and its Terms of Reference are also available from the Research Integrity webpages.

 5.15 Publicly funded research outputs and data

The Research and Innovation Services' Open Access and Research Data webpages contain information regarding the University's:

  • Open Access Policy
  • Research Data Management Policy


Charging regimes and policies

The Information Services web pages contain information regarding charges for information made routinely available.