Service Standards
Process Service Standard: No. of working days Notes
Purchase invoices/ one-offs 5 Any invoice received that does not quote a valid purchase order number will not be process and will be returned to the supplier.
Staff expenses 3 Automated online - providing there is sufficient funds in the budget.
Student/ non-staff expenses 5 Assumes forms are correctly completed and have required receipts attached.
Debtors 5  
Purchase Card Logs 5  
Requisition Approval on UBW 3 Automated online - providing there is sufficient funds in the budget.
HUM Finance email enquiry 1 Initial contact made by Finance department.