Post Room Service Levels Post Room Service Levels

Following the updated Government announcement on the evening of Sunday 10 May 2020 with regards to measures in response to COVID-19 we have taken the decision to maintain the closure of the post room collection point for student mail and parcel collections 

This decision has been made with aims of protecting our team and those receiving our service by minimising the risks of person to person contact between others and themselves.  

We also aim to reduce non-essential travel to and from the workplace whilst maintaining a service during these challenging circumstances. 

During this period our team are committed to providing the services outlined below; 

  • Our team can make deliveries of parcels for students to the addressee if they are a student currently living on campus. We aim to make deliveries within an appropriate timeframe. A delivery can be arranged by replying to your email notification from postroom@uea.ac.uk       

  • Our team are able to provide advice and support in sending on mail and parcels for students who have left campus accommodation by request .to postroom@uea.ac.uk; please note for many items there will be a requirement for online postage to be brought to cover postage costs. 

  • Our team are able to check for non-tracked mail (letters) by request to postroom@uea.ac.uk

  • Business services to include mail deliveries and collections are currently suspended except by arrangement – this does not include deliveries by supermarkets/take aways to student residents .

  • For any concerns regarding Business mail or services which are essential please contact postroom@uea.ac.uk 

  • All other mail and parcels address for the University business or student residents will be retained indefinitely in the post room until further notice. .

  • Currently the portering service isn’t available.

Things to know Things to know

From Thursday 18 March Estates will be operating a reduced University Postal Service. For details see above.

Please note, portering requests can still be made, but will be assessed on a case by case basis to determine whether they are business critical.

The Portering service covers everything from moving a filing cabinet to moving an entire office.

The service is offered on weekdays between 10am and 3pm. 

Should you need the service outside these hours, a charge out rate per porter will apply.

The Portering Team will try to meet your requirements as closely as possible, but it may not always be possible to meet short notice time or day specific requirements due to the high demand for portering services.

Portering priorities reflect University core business - Examinations, Congregation and other important events will always be the highest priority for bookings.  

Out of hours and off site portering

It is possible for the portering service to be booked out of hours and for tasks off site on university business. There is a charge for this service which is £26.10 (exc VAT) per man hour to internal customers. 

Requesting portering Requesting portering

To request a portering job which includes set up of an event or delivery/collection on a specific date please be advised that you will need to provide precise room locations.

Contact Us Contact Us

For bookings or further details on a portering job contact Post and Portering Manager Andrew Brinded or the Estates Helpdesk:

Email Andrew Brinded

Email the Estates Helpdesk