We maintain the University's built environment ensuring compliance with statutory legislation. We respond to customer requests on a reactive basis as well as undertaking the planned servicing and maintenance of all assets. We deliver our service using a combination of trained and competent skilled tradesmen and various specialist third party contractors.
Normal working hours for maintenance staff are between 08:00 and 16:15 Monday to Friday but we are able to respond to the needs of our customers 24 hours a day, 365 days a year.
Outside normal working hours the Estates Helpdesk transfers to the Security Lodge. Any urgent maintenance, which cannot wait until the next working day, will be dealt with as a callout to the appropriate Estates staff. When contacting Security please provide them with as much information as possible.