What Services do we deliver? What Services do we deliver?

We maintain the University's built environment ensuring compliance with statutory legislation. We respond to customer requests on a reactive basis as well as undertaking the planned servicing and maintenance of all assets. We deliver our service using a combination of trained and competent skilled tradesmen and various specialist third party contractors.

What are our workings hours? What are our workings hours?

Normal working hours for maintenance staff are between 06:00 and 16:00 Monday to Friday but we are able to respond to the needs of our customers 24 hours a day, 365 days a year.

Our maintenance staff are currently working in two shift teams, with the earlier shift undertaking statutory and planned preventative maintenance tasks, and the latter shift undertaking reactive maintenance.

Please note: If you are a resident of Pablo Fanque House and require assistance you can either use the app (detailed in your welcome pack) to log issues or can do so in person at the reception desk or through calling reception between 09:00 and 17:30 Monday to Friday.

Some useful contact numbers for residents of Pablo Fanque House:

Pablo Fanque House Office: 01603 343088

Norse Security: 01603 894200

Out of hours: 01423 855960

Out of Hours Out of Hours

Outside normal working hours the Estates Helpdesk transfers to the Security Lodge.   Any urgent maintenance, which cannot wait until the next working day, will be dealt with as a callout to the appropriate Estates staff.  When contacting Security please provide them with as much information as possible.

How to contact us? How to contact us?

Helpdesk Priority Helpdesk Priority

General priority

We aim to resolve your issue within 20 Working Days

Urgent priority

We aim to resolve your issue within 5 Working Days

Very urgent priority

We aim to resolve your issue in 48 Hours

emergency priority

We aim to resolve your issue within 24 Hours