Annual Report 2017 Annual Report 2017

Campus Enhancements

The UEA Estate is the site of constant development and improvement as we look toward developing ever better Learning and Teaching Spaces across Campus.

Improvements in Residences

The annual refreshment of UEA residences continued with refurbishment of existing room stock with the replaement of bathroom pods at The Village and a comprehensive refurbishment of Hawthorne and...

Security Team - Best Practice

The Security and Access team continued their commitment to Best Practice through following models of excellence in the industry. These include: Attained Accreditation to BS 7499 Static...

Maintenance - Best Practice

The UEA Maintenance department continued maintaing its high standards with zero customer complaints in the first six months of 2017 in addition to the recruit of a Deputy Head of Maintenance...

Grounds & Cleaning - Best Practice

Our Grounds and Cleaning teams continued to move towards a model of Best Practice in 2017. Training has been prioritised with all staff receiving updates in health & Safety, fire...

Post and Portering - Best Practice

This summer our Space Management and Design team were incredibly busy facilitating ofice moves across the Universiy after the creation of 11 new teaching and learning spaces across the Campus. ...

Sustainability

Due to the investment in new combined heat and power engines ( CHP engines ) in the central boiler plant UEA was able to generate all of its own electricity on campus for the first time during a...

Customer Perception Survey 2017

Every two years we seek the opinions of colleagues across the University about how Estates is performing. The survey, undertaken on our behalf by the Business Intelligence Unit in early summer...

Customer Liaison Team - Best Practice

Brilliant collaboration between Estates Customer Liaison Team and CSED to facilitate 75 estates colleagues completing Service Excellence by the end of February 2018 Aims to improve internal...

Campus Kitchen

Zest, the ground floor restaurant in the main Restaurant Building, underwent a minor refurbishment this year, with a refreshment of the offers and range of food provided to customers – including...