Estates Help Centre Estates Help Centre

The Estates Help Centre is the first point of contact for staff, students and visitors. It provides advice on those frequently asked questions in relation to the practical side of being on the university campus to useful maps and opening times of the key services. You can find our department contact details below.

How do I contact the Estates Helpdesk?

 Telephone: 01603 59 2121 (ext. 2121)


 Twitter :  @UEA_Estates

What times can I call the Estates Helpdesk?

You can call the 2121 phone line 24 hours a day, 7 days a week, 365 days a year

Currently our Helpdesk and customer service desks are open Monday to Friday 8:00am  8:30pm

Between 8.30pm and 8.00am the 2121 phone line is picked up by the Security Team. Any urgent maintenance that cannot wait until the next working day will be dealt with as a call out to the appropriate Estates staff. When contacting Security please provide them with as much information as possible.


Want to use our automated self-service system to check the progress of your maintenance job?

Simply email and type the word help into the subject heading field.You will receive instructions that you can use whenever you like to check how we're progressing with your job. You can of course always contact the Helpdesk at or call (59)2121


Services not provided by Estates

IT/computer problems

01603 59 2345

Booking a meeting room

01603 59 3824

Are you a student locked out of your room?

You will need to visit the Accommodation office based in the Nelson Court residence.The Accommodation office is open Monday to Friday 9-5pm, outside of these hours please contact Security 01603 (59)2352


Looking for a form or document?

The Estates Building

Each section within the Estates site will contain the relevant guidance, form or documents, including:


For information about the Conservation Development Strategy for the University,(produced by Cambridge Architectural in 2006) please email our Customer Liaison Team with your request

Contact details for the Estates Teams Contact details for the Estates Teams

Department Telephone Email
Estates helpdesk 01603 59 2121
Estates customer service
Security 01603 59 2352
Travel and transport 01603 59 2352 (for the 24 hour Transport & Enquiries Lodge) or 01603 59 2353 (for the Transport Administrator)
Postal services
Cleaning services  01603 59 2121
Campus support (events & activities)
Sustainability 01603 59 3535

Space Management & Design

(office move, new chair, new signage)