The Estates Help Centre is the first point of contact for staff, students and visitors. It provides advice on those frequently asked questions in relation to the practical side of being on the university campus to useful maps and opening times of the key services. You can find our department contact details below.
How do I contact the Estates Helpdesk?
Telephone: 01603 59 2121 (ext. 2121)
Twitter : @UEA_Estates
What times can I call the Estates Helpdesk?
You can call the 2121 phone line 24 hours a day, 7 days a week, 365 days a year
Currently our Helpdesk and customer service desks are open Monday to Friday 8:00am – 8:30pm
Between 8.30pm and 8.00am the 2121 phone line is picked up by the Security Team. Any urgent maintenance that cannot wait until the next working day will be dealt with as a call out to the appropriate Estates staff. When contacting Security please provide them with as much information as possible.
Want to use our automated self-service system to check the progress of your maintenance job?
Simply email email@example.com and type the word help into the subject heading field.You will receive instructions that you can use whenever you like to check how we're progressing with your job. You can of course always contact the Helpdesk at firstname.lastname@example.org or call (59)2121
|01603 59 email@example.com|
Booking a meeting room
|01603 59 firstname.lastname@example.org|
Are you a student locked out of your room?
|You will need to visit the Accommodation office based in the Nelson Court residence.The Accommodation office is open Monday to Friday 9-5pm, outside of these hours please contact Security 01603 (59)2352|
Looking for a form or document?
Each section within the Estates site will contain the relevant guidance, form or documents, including:
- Request an Estimate for small works
- Key Accessible Design Principles
- Asbestos Management Plan
- BBQ booking form
- Car parking planner
- Cycle compound (bike parking) request form
- Development Framework Strategy
- Environmental Incident reporting form
- Heritage Partnership Agreements
- UEA Travel Plan 2016-2020
- Waste and recycling guide (including confidential waste collection dates
- Water Quality Management Plan
|Estates helpdesk||01603 59 email@example.com|
|Estates customer firstname.lastname@example.org|
|Security||01603 59 email@example.com|
|Travel and transport||01603 59 2352 (for the 24 hour Transport & Enquiries Lodge) or 01603 59 2353 (for the Transport Administrator)||firstname.lastname@example.org|
|Cleaning services||01603 59 email@example.com|
|Campus support (events & activities)||C.Beveridge@uea.ac.uk|
|Sustainability||01603 59 firstname.lastname@example.org|
Space Management & Design
(office move, new chair, new signage)