It is essential when reporting a fault to provide your building of residence, flat and room.
If you have noticed a fault in a communal location please try to be as specific as possible.
If you are a Senior Resident, you may need to tell us which flat number/letter you are in as Senior Resident rooms are not always represented as such in our system.
If you are reporting maintenance issues for the Village, please be aware that you will have to identify which building in the University Village.
Please remember, if you are a student we will also require your campus card number.
If you report the fault to firstname.lastname@example.org you will automatically receive any updates that are placed on the job.
If you wish to know the status of a job that has already been logged, you may do so by using the self-service email option.
If you are a resident of Pablo Fanque House and require assistance you can either use the app (detailed in your welcome pack) to log issues or can do so in person at the reception desk or through calling reception between 09:00 and 17:30 Monday to Friday.
Some useful contact numbers:
Pablo Fanque House Office: 01603 343088
Norse Security: 01603 894200
Out of hours: 01423 855960
When reporting a job via phone or via email we will require your name and contact details alongside the building/room location and a description of the problem.
Please be aware that all buildings have a building number. The Environmental Sciences department (or ENV) for instance is found in the Sciences building, or Building 5.
Every internal space on Campus has a precise room location, whether that be a corridor, circulation space or stairwell and of course, teaching rooms, offices and labs.
If you are unable to provide the exact room location we ask - for the benefit of completing the job as quickly as possible - that you provide us with the nearest room number alongside a description of the issue in relation to that room.
Please be advised that maintenance are responsible for the fabric of UEA buildings. A departmental charge code may be require for additional works.
Should you experience an issue in one of the centrally bookable teachings rooms across the University (i.e. any room booked using Room Bookings via e:vision) you can text 07919540875 where your feedback will be logged.