CSED PROGRAMME 2017-18 CSED PROGRAMME 2017-18

 

 

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PAGE 3: PERSONAL EFFECTIVENESS AND COMMUNICATION SKILLS
THIS PAGE: PRACTICAL SKILLS AND TOOLS (BELOW)
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PAGE 6: DATA, INFORMATION AND GUIDANCE

PRACTICAL SKILLS & TOOLS PRACTICAL SKILLS & TOOLS

 

 

AGENDAS AND MINUTES - ONLINE BLACKBOARD LEARNING MODULE 

Date and time: Self-elected start 

Completion Time: 2-4 hours

Duration: Access to the module can be requested at any time and will remain on your Blackboard learning for a minimum of 12 weeks.   

Facilitator: Sally Gregory, CSED

To enrol: sally.gregory@uea.ac.uk  


Many people find themselves in a position where they are required to construct agendas and take minutes at meetings, often without training. This online Blackboard module is for staff with little or no experience of taking minutes. The module covers the preparation of agendas, the structure and content of minutes and different minute-taking styles.  It provides useful tips on writing effective minutes and includes information, video tutorials and opportunities to practise. 

 
 

LEADING AND CHAIRING MEETINGS - ONLINE BLACKBOARD LEARNING MODULE 

Date and time: Self-elected start 

Completion Time:  2-4 hours

Duration: Access to the module can be requested at any time and will remain on your Blackboard learning for a minimum of 12 weeks.   

Facilitator: Sally Gregory, CSED

To enrol: sally.gregory@uea.ac.uk


If you haven’t led or chaired a meeting before it can feel quite daunting. This online Blackboard module is for staff with little or no experience of Chairing meetings and includes considerations you may want to make prior to, during and after your meeting. The module comprises a meeting simulation where you can consider the choices you might make as the Chair, a set of learning materials you can access to support you in developing your own style and an interactive opportunity to reflect on your experiences.

 

PROJECT MANAGEMENT SKILLS - ONLINE BLACKBOARD LEARNING MODULE

Date and time: Self-elected start 

Completion Time: From 1-6 hours, depending on the sections you choose to work through.

Duration: Access to the module can be requested at any time and will remain on your Blackboard learning for a minimum of 12 weeks.   

Facilitator: Sally Gregory, CSED

To enrol: sally.gregory@uea.ac.uk


This online introductory Blackboard learning module is for staff running a project as part of their role for the first time, supporting a project or wanting to explore the application of project based working skills as part of their day to day work activities. The module introduces the basic concepts, processes and skills used to take a project through the key phases, and suits staff who wish to work through the learning at their own pace.

 

 

PROJECT MANAGEMENT FUNDAMENTALS

Date and time: Monday 4 December 2017, 9.00am-5.00pm 

Repeated: Monday 19 March 2018, 9.00am-5.00pm 

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Adam Montgomery, Quanta Training Limited

How to book: michelle.jones@uea.ac.uk  or book online

Other information: All materials, refreshments and lunch are provided.  


This course is for project managers and project team members with significant responsibilities. It also acts as a refresher for experienced project managers. The course explains the fundamental principles and formal terminology of project management, and allows participants to apply the theory through exercises. By the end of the course, participants will be able to explain and describe: 

  • The various stages in a project 
  • Project success criteria
  • The importance of benefits management and the business case
  • Why projects fail
  • The stakeholder analysis process
  • The project communications plan 
  • The risk management process
  • Project roles and responsibilities
  • The importance of setting tolerances and raising issues
  • The importance of project review
  • The purpose of project documentation.
 
 

SERVICE EXCELLENCE 

Date and time: Tuesday 24 October 2017, 10.00am-4.00pm

Repeated: Thursday 26 April 2018, 10.00am-4.00pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Sally Gregory, CSED

How to book: michelle.jones@uea.ac.uk  or book online

Target audience: This course is for administrative and support staff who deal with customers, particularly those new to their role or to Higher Education.


If UEA is to remain competitive, service excellence must be a priority. Staff need to be aware of customer expectations and act with professionalism, confidence and sensitivity. We explore the behaviours, skills, and techniques required to provide excellent service. We cover:

  • Service excellence and its importance to the university
  • Customers and their needs and expectations
  • Communication skills
  • Dealing with difficult situations
  • Assertiveness
  • Setting standards. 
 
 

EASE THE LOAD

Date and time: Monday 13 November 2017, 9.30am-4.30pm

Repeated: Tuesday 6 March 2018, 9.30am-4.30pm

Venue: Enterprise Centre, CSED Training Room 1.01

Facilitator: David Longstaff, Positive People

How to book: michelle.jones@uea.ac.uk  or book online

 

All materials and refreshments are provided.  A buffet lunch is provided, but this will be a working lunch or a shorter lunch break than normal.

Complex workload? Inbox becoming overwhelming? Having to do ‘more with less’? Lots of change in the organisation? Need time for your personal life?  This course helps staff effectively manage a hectic and complex workload, enabling us to focus on the important, plan our work effectively and attack it with confidence.  The course covers decision making, workflow management, and systems and tools that can help us.  

Participants will learn how to: 

  • Skilfully manage a busy schedule 
  • Feel more on top of work and home life 
  • Get the inbox back to empty 
  • Efficiently organise paperwork, emails and other inputs 
  • Effectively plan and progress projects 
  • Clarify roles, prioritise goals and learn to say “No!”
 
 

INTRAPRENEURIAL THINKING 

Date and time: Wednesday 11 April 2018, 9.30am-12.30pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Sally Gregory, CSED

How to book: michelle.jones@uea.ac.uk  or book online

 

This workshop explores what it means to be ‘intrapreneurial’ using an entrepreneurial skill set within an organisation. We consider the early stages of forming and developing an idea as a foundation for creating innovative products, processes and services that add value.  The objectives are to:

  • Explore what intrapreneurial thinking is
  • Identify supporting factors that promote intrapreneurial thinking
  • Discuss different types of innovation and their impact
  • Consider the next steps in transforming innovative ideas into real projects.
 
 

CREATIVE PROBLEM SOLVING (CPS)

Date and time: Wednesday 6 December 2017, 9.30am-4.30pm

Venue: Enterprise Centre, 1.01, CSED Training Room

Facilitator: Steve Oldfield and Gurpreet Gill, CSED

How to book: michelle.jones@uea.ac.uk  or book online

Do you sometimes feel that you are tackling problems in the same old way and could benefit from a fresh approach?  This workshop focuses specifically on the Osborn-Parnes model of CPS.  The process is a structured, step-by-step method to help you approach problems or challenges using imagination and creativity, exploring different options and finally formulating an action plan.  Although we emphasise the practical uses of CPS, this is a fun, interactive experience. This is primarily a group problem solving method, so you will work with others, exploring CPS and applying a range of creative tools and techniques.

Other information: All materials, refreshments and a buffet lunch are provided.