CSED PROGRAMME 2017-18 CSED PROGRAMME 2017-18

Within this section:

PAGE 1: UNIVERSITY LEADERSHIP & ACCREDITED COURSES
THIS PAGE: OTHER LEADERSHIP & MANAGEMENT DEVELOPMENT COURSES

OTHER LEADERSHIP & MANAGEMENT COURSES OTHER LEADERSHIP & MANAGEMENT COURSES

 

 

 

FROM COLLEAGUE TO MANAGER

Date and time: Wednesday 29 November 2017, 9.30am-4.15pm

Repeated: Thursday 15 March 2018, 9.30am-4.15pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Karyn Prentice, Fletcher Prentice & Associates

How to book: michelle.jones@uea.ac.uk or book online

Target audience: For individuals moving into managing a team.


As a manager you want to create an environment where success can flourish. Often, moving up into the role of manager or supervisor of people who have recently been peers can present challenges. 

This workshop helps you to:

  • Review your style of managing
  • Boost confidence in the strengths you are bringing to the role
  • Value different styles in the way others work and communicate
  • Know how to give and receive constructive feedback
  • Appreciate some of the common barriers to communicating effectively and how to overcome them
  • Be a better delegator.

 

MANAGING CHANGE 

Date and time: Wednesday 24 January 2018, 9.30am-4.30pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitators: Sue Jacobs and Sharon Rodie, Focus for Change

How to book: michelle.jones@uea.ac.uk or book online


Change is always with us but never more so than now.

Universities are facing considerable challenges and must attract students within an increasingly competitive market.  Today’s open communication provides key sector facts and information to allow comparison before application.

Academia is responding.  Many universities are restructuring with considerable impact on departments and directorates.   But many changes are smaller and often triggered by advancing technology.  How we work and the tools we use will continue to develop – change really is constant!

Managers recognise their staff as a key resource but much of the traditional way teams work has changed;  teams are smaller, merging,  working remotely …   The culture is changing as teams are encouraged to work inclusively – to draw on their considerable expertise to solve problems to work more efficiently.

How managers and their teams respond to new challenges will reflect on departmental outcomes and the wider public perceptions of academia.
 
This one-day interactive workshop provides managers with a rare opportunity to stand back and review with their peers how things have and will continue to change, how to harness the changes to benefit overall efficiency - to support and empower teams.

This session is not about management theories.  It’s about working effectively and being innovative in finding solutions – to benefit the university, department, their teams and themselves. 

 

 

STRATEGIES FOR TACKLING CONFLICT

Date and time: Thursday 12 April 2018, 9.30am-4.15pm RESCHEDULED DATE

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Karyn Prentice, Fletcher Prentice & Associates

How to book: michelle.jones@uea.ac.uk or book online


We begin to experience conflict when our concerns are threatened and we respond by taking a position.  When we collaborate to tackle conflict we can look past the positions to understand the concerns and needs of each party and engage in active listening, which is open and honest about what is relevant.  This helps define and recognise the conflict as a mutual issue and encourages people to find an integrative outcome through effective communication.

Objectives:

  • Develop strategies for managing difficult situations
  • Learn how to prepare effectively when provocative behaviour appears
  • Understand how negotiation skills are essential in managing conflict
  • Review how our own values impact on how we interpret a situation
  • Appreciate the importance of being an acute listener
  • Have an opportunity to share ideas and good practice with colleagues.


DELEGATION SKILLS

Date and time: Thursday 1 March 2018, 1.30-4.30pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Karyn Prentice, Fletcher Prentice & Associates

How to book: michelle.jones@uea.ac.uk or book online


This course provides managers with the skills and knowledge to be more confident in delegating tasks to members of their teams.

Learning Objectives:

  • To learn how to delegate in a positive, encouraging manner
  • To know why delegation is an important thing to do and do well
  • To understand the basic principles behind the delegation process
  • To reflect on the responsibilities of delegator and delegate.


IMPROVING YOUR INFLUENCING

Date and time: Thursday 1 March 2018, 9.30am-12.30pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Karyn Prentice, Fletcher Prentice & Associates 

How to book: michelle.jones@uea.ac.uk or book online

 

This experiential workshop introduces the factors that impact on us as influencers. Using four styles of influencing we identify what they look like, sound like and when to use each of them effectively depending on the situation.

 

Learning Objectives:

  • Experiment with four ways to influence situations and people 
  • Know what factors impact on how we influence others
  • Understand differences in words, body language and tone of voice of each style 
  • Enhance understanding about different ways to deliver a message 
  • Understand the importance of ‘push’ and ‘pull’ factors in influencing.

 

 

 

UNDERSTANDING MOTIVATION IN THE WORKPLACE

Date and time: Monday 12 March 2018, 9.15am-12.45pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Robert Marshall, Robert Marshall & Associate

How to book: michelle.jones@uea.ac.uk or book online

Target Audience: For anyone who seeks a clearer understanding of people’s motivation at work.


People’s motivation and behaviour at work can sometimes seem perplexing.  This interactive course improves our understanding of this important area, using presentation, discussion and practical scenarios to explore a range of ideas about motivation in the workplace.

Objectives:

  • To examine and understand a broad range of ideas and theories on workplace motivation
  • To learn more about the psychology of the workplace, and what motivates people to achieve more
  • To better understand your motivation at work
  • To identify and examine the key factors that are most likely to affect motivation in the workplace
  • To understand how you can contribute to improving your colleagues’ motivation, and your own.

 

 

UNDERSTANDING TEAMS

Date and time: Tuesday 27 February 2018, 9.30am-4.30pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Ian Hewes

How to book: michelle.jones@uea.ac.uk or book online

Target Audience: For anyone who works in a team


This session is a chance to reflect on factors that make good teams – the ingredients and the process. It enables you to appreciate and maximise your strengths, recognise and use the strengths of others and helps your team to run better.

Aims:

  • To understand what makes an effective team
  • To explore team roles, and see colleagues in a new light
  • To investigate participants’ preferred roles, strengths and possible range of contributions
  • To explore the stages of team development
  • To consider good communication – including feedback – and other group processes
  • To plan possible improvements for participants’ teams.

 

 

DEALING WITH DIFFICULT PEOPLE

Date and time: Tuesday 20 March 2018, 9.30am-4.30pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Ian Hewes

How to book: michelle.jones@uea.ac.uk or book online

Target Audience: For anyone who finds some people they come across at work difficult to deal with, whether colleagues, students, clients or customers.


Objectives:

The workshop helps participants to:

  • Explore the behaviour that they find difficult in others
  • Seek interpretations for the difficult behaviour among the ideas of transactional analysis, and identify coping strategies
  • Describe the effects other people’s difficult behaviour has on them
  • Prepare and practise ways of dealing with people they find difficult
  • Describe ways in which they themselves may be seen as difficult
  • Experience support from colleagues they did not know before.

 

 

NEGOTIATION SKILLS

Date and time: Tuesday 24 April 2018, 9.15am-4.30pm

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Robert Marshall, Robert Marshall & Associate

How to book: michelle.jones@uea.ac.uk or book online

Target Audience: For those with responsibility for projects, purchasing, personnel, securing funding, contractual work, team management or any role where the ability to reach a negotiated agreement or settlement is important.


This session identifies and examines different styles of negotiation, and recognises those principled approaches most likely to prove successful. This highly interactive course uses presentation, discussion, ‘real-world’ scenarios and group activity to examine and practice negotiation in an engaging, friendly and supportive atmosphere.

Objectives:

  • To examine and understand three basic approaches to negotiation
  • To consider the merits and problems that different approaches bring
  • To better understand your attitude and behaviour in negotiations – especially when there is conflict or resistance
  • To improve your understanding of non-verbal ‘cues’ in a negotiation
  • To examine techniques for negotiating with difficult or unyielding people.

 

 

INTRODUCTION TO BELBIN TEAM ROLES

Date and time: POSTPONED TO 2018

Venue: Enterprise Centre, CSED Training Room, 1.01

Facilitator: Gurpreet Gill, CSED

How to book: michelle.jones@uea.ac.uk or book online 


Participants are asked to complete an online Belbin questionnaire in advance of the session, to determine their team role preferences and associated behaviours.  We review and discuss the results during the session, and consider what this means in practice.

This session provides an introduction to one of the most well-known models of team development and effectiveness: Belbin Team Roles.  The model is concerned with the roles people play and the particular contributions they make when working in a team.  There are no ‘good’ or ‘bad’ team roles – they are all of equal value and necessity, and each one makes a unique contribution to the efforts of the team.  We consider how awareness of team roles can improve team members’ understanding of each other and help them to work together more effectively.

 

 

APPRAISER/APPRAISEE TRAINING

An online appraisal training course is available via the CSED home page:
www.uea.ac.uk/csed

All staff who appraise others (Appraisers) are required to undertake appraisal training before carrying out any part of the appraisal process.

It is expected that Appraisers will refresh their training every three years. No reminders are sent for refresher training and it is up to the individual to keep a record of when their training was last completed.

Those being appraised (Appraisees) are encouraged to undertake the online training at any time.

 

 

 

RECRUITMENT AND SELECTION

This training is provided as an online module via the CSED home page: www.uea.ac.uk/csed

The module is available for anyone involved with recruitment and selection, to enable them to develop their recruitment and interviewing skills in the context of the university’s Guidelines on Recruitment and Selection.

The module will enable you to:

  • Understand the university’s Guidelines on Recruitment and Selection
  • Recognise and avoid direct and indirect discrimination in the selection process
  • Understand the benefits of a criteria-based recruitment process
  • Recognise the role of the person specification in the interviewing process
  • Identify key communication skills
  • Structure the recruitment process effectively.

Once you have completed this course, you will be able to chair and participate in interview panels. Refresher training is required every two years, and CSED will email you one month beforehand.