CSED policies and procedures CSED policies and procedures

CSED has various policies and procedures in place so that it can best serve UEA Staff. If you have any questions about what is contained in the documents and information below please contact us.

Cancellation Policy Cancellation Policy

Cancellations and Charges

Regrettably we must still continue with our policy of charging a cancellation fee of £30 (£50 for courses involving an external trainer) to the departments of those UEA personnel who withdraw from a course giving less than 5 working days' notice. The recharge will be sent to the Dean / Head of Unit with a copy to the individual concerned.

Thankfully, most participants do attend the courses they book, or they cancel well in advance (giving us plenty of time to offer their place to someone else) so in practice we rarely have to levy cancellation fees.

Please note that the Centre for Staff and Educational Development also reserves the right to charge a cancellation fee of £30 to the Norwich Bio-Science Institutes staff who withdraw from a course giving less than 5 working days notice.

Cancellations by external applicants made more than 14 days before the start of a course will receive a 50% refund, thereafter no refund will be made - although substitutions will be allowed.