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UEA Library contactless ‘click and collect’ service

*The Library building itself remains closed in line with government guidance.*

UEA’s Digital Library has met many of your needs over the last few months but it’s been recognised that, for some of you, access to the physical books remains a high priority, especially where online versions are unavailable.

UEA Library has now set-up a contactless ‘click and collect’ service to make physical books available for essential work, research or study. This service is offered on a ‘best endeavours’ basis as a temporary COVID-19 contingency, and is initially available to UEA Students and Staff, INTO students and staff, and students and staff at partner colleges only. 

Before requesting any items, head over to the library catalogue to check that your items are currently in the building and available to borrow. You can then fill in the collection request form on the Library homepage.

Requested items will be picked from the shelves by the team and issued to your account remotely, meaning you won’t need to use the self-service machines in the Library when you come to collect them. This will help ensure your visit to the Library Foyer is as free of ‘touch points’ as possible.

The team will aim to have items available for collection within two working days of your request being made, subject to demand being manageable.

On the day of collection head to the Library Foyer with your campus card, please be aware the Reception will remained unstaffed so there will be no exceptions, and a mobile phone will be handy in case you need to get in contact with the Library team while you’re collecting your items.

Please be aware that items can only be collected from the Library Foyer between 1:30pm - 4:30pm on Monday to Friday. The Library building itself remains closed in line with government guidance.

In exceptional circumstances alternatives to the ‘click and collect service’ can be explored– please email the library team at lib.helpdesk@uea.ac.uk if you think this may apply to you.