Frequently asked questions Frequently asked questions

We have prepared a few answers to questions we're asked a lot, which should help you to get the best out of your stay with us.

If you have any further questions about accommodation before you arrive, please get in touch.

When will you tell me what room I've been allocated?

Your accommodation offer will be e-mailed to you shortly after your room has been allocated, and this happens after your student status has been confirmed. The majority of applicants will be allocated in the period between the end of August and the middle of September. For full details about key dates throughout the year, please refer to our timeline.

How do I pay for my room?

Your offer will set out the accommodation fees. Fees are payable in full, or in three instalments or by eight monthly direct debits, unless you are here for one semester. There is no damage deposit to pay and payment of accommodation fees is not required in advance. For more details about invoices and payments see the Living in Residences section.

What if I haven't got my preferred type of accommodation?

We aim to allocate all applicants a room within their top three choices, but due to limited availability, this is not always possible. If you are unhappy with your allocation, let us know before you arrive and we may be able to help.

If you are unhappy with your room after you arrive, we may be able to offer a different room later in the semester. We will ask you to complete a room change form and will try to help if we can. We will begin accepting requests for room changes in October.

We charge an admin/cleaning fee of £30 for room changes. 

Alternatively, you may be able to swap rooms with another student. This is at the discretion of the Accommodation Office as we need to maintain diversity within flats. The admin charge for room swaps is £5 per person.

Students are also reminded that they should never swap rooms with another student without going through the Accommodation Office. As well as being a breach of the terms and conditions, you would also be liable for damage charges incurred in your original room.

Please note that students living in Portland House and INTO UEA are not permitted to change to an empty room but may request to swap with another student.

I am not guaranteed accommodation at UEA: should I still apply?

If you are not guaranteed accommodation but would like to be considered, you should still apply for a room. Whilst we will prioritise guaranteed students we will allocate any remaining rooms to non-guaranteed students. Please make sure that you apply before the accommodation deadline.

For full details about our guarantee please visit UEA Accommodation Guarantee.

Can I have a look inside the Residences before I apply?

If you wish to do so please come to one of the UEA Open Days which feature a tour of Residences. If you are unable to attend one of the Open Days and you would like to look at a room in any of our Residences, your prospective School of Studies may be able to organise a tour. You should contact UEA's Admissions Team directly.

You can also find accommodation and room photos on our Facebook Gallery

Can I move in to my room early?

Unfortunately, we have a very tight turn-around time between students and conference delegates leaving accommodation after the vacation period and new students arriving in arrivals week. It is therefore unlikely that we will be able to allow you to move in to your room earlier than we have specified on your offer letter – however, if you have exceptional circumstances ask us in advance, we may be able to help.

Once I've signed my licence, does that mean I have to stay in Residences all year?

Signing your licence commits you to paying for your room for the full licence period.

We allow a 7-day 'cooling off' period from the start of your licence within which you may still cancel your accommodation without any liability for rent for the remaining period of the contract. You will only be charged for the days up to when you hand back your keys if this is within 7 days.

Please refer to Paragraph 3 of the Terms and Conditions of the Licence to Occupy for full details.

This applies to new UEA students in the first tenancy period with UEA Accommodation arriving in September or January only

Please note that you will be required to complete a 'Termination of Licence Form' and return it to the UEA Accommodation Office. However, after this period you are committed to living in your room and paying the licence fee for the whole of the licence period. Students on second and subsequent tenancy periods (or arriving at any other time of year) are committed to their contract from the time that they sign.

Can I put up posters in my room and flat?

You are welcome to decorate your room, but please read the Terms and Conditions of the Licence relating to posters and fabrics, soft furnishings and candles. You must make sure that you don't damage the walls or any other fixtures and fittings as the cost of repair or replacement will be passed on to you. Please note that you must not stick anything to your door, or anywhere in the communal areas.

Will my room or flat be cleaned for me?

As the licensee, it is your responsibility to keep both your room and the communal areas of your flat in a clean and tidy condition. To help you, your housekeeper will ensure that the floors and surfaces in the kitchens and communal facilities are cleaned twice weekly during term time. If you have a private shower or washbasin, this will also be cleaned once weekly, and your cleaner will make sure that a vacuum cleaner is available for you to use on request. Your waste bin in your room will be emptied every weekday during semester time. This bin is for recyclable material only.

Will I need to arrange insurance for the belongings in my room?

All students will be automatically covered by the UEA block insurance scheme. Unless you wish to increase your personal cover you do not need to take any other action in relation to room insurance. Please refer to Contents Insurance for more information about the insurance cover provided.

You will not need to pay for the block insurance, but will need to pay an additional amount if you wish to extend your insurance cover with Endsleigh. This is paid to Endsleigh through their website.

Do I need a TV licence in my room?

If you want to watch live television on any device, you must purchase the relevant TV licence to avoid fines from TV Licensing. From 1 September 2016, a TV licence is required to watch BBC iPlayer. A TV licence will not be required for other catch-up services such as ITV hub and All 4.

For up to date cost information and details of ways to pay please go to the TV Licensing website.

How do I cook using the combination convection microwave ovens in the kitchen?

If you have a combination convection microwave oven, you can choose to cook using convection, microwave or a combination of the two for faster cooking. Please refer to the specific instructions below for more details:

For kitchens with a convection oven:

We have published a student cookbook using recipes from previous UEA students for cheap, nutritious meals that can be cooked using the facilities provided in residences.

Can I smoke in my room or flat?

No, all UEA residences are strictly non-smoking. It is important to note that this rule is enforced by fines imposed by the Student Disciplinary Officer and can eventually result in eviction from residences.

Can I have guests to stay in my room?

If you have a friend or member of your family visiting you, they can stay in your room with you for a maximum of three nights. You must get the permission of your Senior Resident or the Accommodation Office first, and only one person will be allowed to stay.  Guests must be over the age of 18.

What happens during vacations?

Your Accommodation licence is for the full academic year so you will not have to clear your room if you go away for Christmas or Easter. A limited number of rooms may be available during the summer vacation period. Students wishing to stay in residences over the summer vacation should apply to the UEA Accommodation Office after Easter.

Is there a damage deposit to pay?

There is no damage deposit to pay. However, you will be charged for any damage to your room not attributable to fair wear and tear. In the case of communal areas, all residents of a particular flat or house will be charged the cost of repair or replacement of damaged items where the damage is not due to fair wear and tear and no one admits responsibility.

What if my accommodation fees are due but my student loan hasn't arrived?

If you're waiting for your loan or your next month's pay to come through, speak to our Finance department, or you could be liable for late fees. The Finance Team in the Student Support Service may be able to help with a short term loan to tide you over until your loan arrives.

What kind of accommodation is provided for students with disabilities?

Our accommodation offers wheelchair accessible rooms with adapted wet-rooms in Britten House and Colman House. If you have any disability which affects your mobility, it is essential to talk to the Disability Coordinator in the Student Support Service to make sure we allocate the most appropriate room, and implement any necessary adaptations before your arrival. We also have rooms adapted for hearing impaired students, and students with severe allergies.

When you apply for accommodation please make sure you complete the disability information. If you have a medical condition which will affect your room allocation, please provide us with details in the disability/medical field.

This information will be shared in confidence with the Student Support Service  to make sure we allocate the most appropriate room for you.

What if I require a single sex flat?

If you would prefer not to live with members of the opposite sex for any reason, please let us know in advance. You can enter this information in the disability/medical/other field of the online form. We will try our best to help but we cannot guarantee same-sex accommodation.

I have reported a fault in my room. How long will it take for the fault to be fixed?

When a fault is reported to the maintenance department, it is categorised based on the severity of the problem. This can range from faults that require an immediate response to more general faults. Most faults are typically repaired during office hours (Mon - Fri 0800 - 1600hrs) but if the problem requires an immediate response outside this time (such as floods and gas leaks), we will call somebody out to fix it for you. For full details about our call out procedure please see the table below: