Introduction Introduction

 

This summer the Library has changed the software we use to manage library accounts and resources.

This change has allowed us to provide a more flexible and streamlined service. 

Below are some of the details we think will be useful to you as the project progresses and information about how the changes may affect you.

If you need any assistance or have any questions about the new Library System please contact the Library Helpdesk on lib.helpdesk@uea.ac.uk or 01603 59 2993.

If you have any comments or feedback on the new Library System please email library.feedback@uea.ac.uk

 

It's here.... It's here....

Why has Library Search changed?

We now have Library Search – Books & eBooks and Library Search – Journal Articles. Depending on what you are looking for you will need to choose which Library Search you need. We are offering the two versions because the new library system has allowed us to offer an enhanced book search option. This option also allows for requests for items to be made at the click of a button. Journal articles can still be found via the familiar interface that we had before. Over the coming year we will be able to offer further enhancements resulting from both our move to the new library system and collaboration with staff and students.

 

My Account

As before you are able to manage your Library account online, now via the My account feature. This is available from the Library home page and within Library Search – Books & eBooks. Log in to your account to check what you have on loan and check on requests you have placed. You will also need to login to your account to request items. Your login is your usual UEA login.

 

How do I make a request for an item?

If an item you need is not available YOU WILL NEED TO REQUEST IT. Once you've found the item on Library Search, click the Request button. If you are not logged in already you will be prompted to do this. Your login is your usual UEA login. When requesting an item you will be able to choose where to collect it from - for most people this will be 'Main Library'.

Once the item you have requested is returned to the Main Library you will be able to collect it from the Requests shelf in the High Demand area on floor 0. All the information you need will be in the email notification you receive once the item is ready for you to collect. If you need any help please speak to Library staff.

Frequently asked questions Frequently asked questions

What does the Library Management System do?

Our Library Management System allows borrowing and returning, controls access on e-resources, purchases new materials, supports interlibrary loans, holds information for Library Search and so much more.

When are you making the changes?

The change of Library Management System will take place over the summer, and the new system went live on 1 August.

Over the coming year we hope to be able to offer further enhancements resulting from both our move to the new library system and collaboration with staff and students.

 

Will I still be able to access the catalogue?

Yes, you will still be able to use Library Search throughout the system update.

The new-look Library Search is now available, and there are two options - Library Search Books and Library Search Journals. If you require any assistance searching for Library resources please visit the Library Helpdesk, or email us at lib.helpdesk@uea.ac.uk and we will do our best to assist you.

Will the Library stay open?

Yes, the library will remain open 24/7 throughout the change of systems. 

Will I still be able to access e-resources?

Yes, full access to e-books and e-journals will remain available throughout. Our Library Access tool will also work throughout the system update. Further information on how the Library Access tool can help you access our online resources can be found here.

My External/SCONUL membership is due to expire this summer - what do I need to do?

You will have received an email from us in March if your external/access only/SCONUL membership was due to expire within the embargo period (1 May - 30 September) advising you on what to do. New applications will be accepted from October. 

How many items can I borrow?

As part of the process of updating our Library System we have taken the opportunity to increase the number of books and items that Library users are entitled to borrow.  These changes have been made to reflect the different needs of each type of user and are based on feedback we have received and comparisons with other universities.

This year you can borrow more books:

 

Last academic year

This academic year (from 1st August 2019

Staff and Research Postgraduate

20

30

Taught Postgraduates

15

20

Undergraduate

10

15

Why can I only find books via Library Search now?

We have two versions of Library Search now. The search box on the Library homepage can be used to search for both books and journal articles – just remember to choose the tab according to whether you are looking for a book or a journal article. Broadly, if you are looking for an overview of a topic, then a book may suit your needs. If you are looking for very specific information on a particular topic it may be a journal article fulfils that need.

Library Search – Books & eBooks will only find material held in the Library (books, DVDs, Print Journals) and eBooks. Our new Library System has enabled us to provide this new interface which allows you to see more clearly where we have both print and eBook versions of a title. It also allows you to request books that are not available on the shelf. With automatic renewals users will be able to keep a book as long as they need it, if you need it too you NEED TO REQUEST IT so that it is returned for you to use.

 

Library Search - Journal Articles will allow you to find the journal articles you are looking for. If you were here last year it will be familiar to you as it is the same Library Search you know and love (just without the books).

Why haven’t I received an email about my loans?

Other than email receipts for books and items you have checked in (returned), you will only receive emails from the Library when you are required to take action. If a book is requested from you, you will be notified and given a date by which to bring it back. If you cannot bring it back by that date please get in touch with the Library Helpdesk as soon as possible. 

You will no longer receive emails reminding you to renew items, as your items will automatically renew unless requested by another user who needs them.

Have the loan lengths changed?

Loan length have been simplified. We now have 2 loan lengths; 7 days for all Normal Loans and 3 Days for High Demand items. Some items are still reference copies for use in the Library.

All loans will automatically renew ‘indefinitely’ unless requested by another user. Please use the resources while you have them and then return them once you no longer need them.

Do we still get vacation loans?

We will still have Vacation Loans, which means that any Normal Loan items borrowed during a vacation will not be due back until after vacation. So, this year any 7 day items you borrow from the 1st August until mid-September will not be due back until the week beginning 23rd September. From the 23rd September items will begin to automatically renew, every 7 days, unless they have been requested by another user.

3 Day Loan items are excluded from the Vacation Loan scheme so you are advised not to take these away over the vacation period.  However from the 1st August if you borrow 3 Day items they will automatically renew unless requested by another user. If a 3 Day item is requested you will be emailed to let you know it needs to be returned.

If you require an item that is out on loan during vacation, please speak to the Library Helpdesk who will do their best to obtain an alternative copy for you.

To maximise the circulation of stock, we urge you return to the Library all items that you do not need over the vacation and only keep out anything essential.

Background information Background information

We have been using our current Library Management System (LMS) to manage the processes around the acquisition, cataloguing and circulation of library materials for over 17 years.  The system was designed around the management of print materials and is no longer fit for purpose for a 21st century library where the majority of our expenditure is on the online library. 

A new generation of Library Services Platform (LSP) has been developed in recent years which has been designed around digital as well as print resources.   These new platforms offer more flexibility and will allow us to streamline our operations and be more responsive to the changing needs of our users.

Following a formal procurement and tender exercise OCLC were awarded the contract to supply the Library with their WorldShare Management Services Platform.

The move to our new platform will necessitate changes to some of our workflows and also some changes for users of the Library.